CAJ | 학술논문

目的探讨“魅力5S”服务在精神科优质护理服务中的应用效果.方法将2012年1-10月收治的精神病患者116例随机分为观察组和对照组各58例,观察组采用“魅力5S”服务,对照组采用优质护理服务；对两组患者的基础护理质量评分、患者对护理工作满意度、健康教育知识掌握情况、护理不良事件发生情况进行对比分析.结果护理工作质量有了大幅提高,观察组基础护理质量评分(97.71±1.30)分,对照组(92.41 ±2.48)分,差异有统计学意义(t=14.408,P＜0.01).观察组护理满意度、健康教育知识掌握及不良事件发生情况均优于对照组,两组比较差异均具有统计学意义(x2分别为5.949,14.294,4.394；P＜0.05).结论 “魅力5S”服务法可有效提高临床护理质量和护理工作满意度,对于完善和践行优质护理服务有积极的意义.
목적 탐토“매력5S”복무재정신과우질호리복무중적응용효과.방법 장2012년1-10월수치적정신병환자116례수궤분위관찰조화대조조각58례,관찰조채용“매력5S”복무,대조조채용우질호리복무；대량조환자적기출호리질량평분、환자대호리공작만의도、건강교육지식장악정황、호리불량사건발생정황진행대비분석.결과 호리공작질량유료대폭제고,관찰조기출호리질량평분(97.71±1.30)분,대조조(92.41 ±2.48)분,차이유통계학의의(t=14.408,P＜0.01).관찰조호리만의도、건강교육지식장악급불량사건발생정황균우우대조조,량조비교차이균구유통계학의의(x2분별위5.949,14.294,4.394；P＜0.05).결론 “매력5S”복무법가유효제고림상호리질량화호리공작만의도,대우완선화천행우질호리복무유적겁적의의.
Objective To study the effect of "Glamour 5 s" service on psychiatric high quality nursing service.Methods Totals of 116 cases were selected in our department of psychiatric patients from January to October in 2012,and were randomly divided into study group (n =58) and control group (n =58).The study group received "Glamour 5 s" service,while the control group received high quality nursing service.The complications of serving,the basis of the quality of care score,the patients' satisfaction,mastery of knowledge of health education were observed and compared between the two groups.Results Since the implementation of "Glamour 5 s" service,nursing quality had been improved significantly,the basis of the quality of care score of study group were higher than that of control group [(97.71 ± 1.30) vs (92.41 ± 2.48),t =14.408,P ＜ 0.01].The patients,satisfaction with nursing care,the mastery of knowledge of health education and safety of risk events showed statistical differences (x2 =5.949,14.294,4.394,respectively; P ＜ 0.05).Conclusions "Glamour 5 s" service can effectively improve the clinical nursing quality and the patients' satisfaction,for refining and practicing high quality nursing service have positive significance.