CAJ | 학술논문

体验经济时代要求提升服务性工作的服务质量，服务质量的提高有赖于高质量的情绪劳动。情绪劳动的状况影响心理健康和劳动效率，这需要企业在招聘，激励，培训，绩效与薪酬管理方面提出有效的管理设计与措施。
체험경제시대요구제승복무성공작적복무질량，복무질량적제고유뢰우고질량적정서노동。정서노동적상황영향심리건강화노동효솔，저수요기업재초빙，격려，배훈，적효여신수관리방면제출유효적관리설계여조시。
Experience economy era requires improving the quality of service work. The improvement of service quality depends on the emotional labor with high quality. The status of the emotional labor affects the mental health and labor efficiency. This requires that enterprises should put forward the effective design of management in the recruitment, motivation, training, perfor-mance and salary management.