商业经济
商業經濟
상업경제
BUSINESS ECONOMY
2014年
19期
104-106
,共3页
纳税服务体制%问题%对策
納稅服務體製%問題%對策
납세복무체제%문제%대책
tax collection services%issues%countermeasures
优化纳税服务是新时期我国税收工作的重中之重。通过对湖北省HZ市在纳税服务观念、工作要求、工作内容、纳税服务平台与渠道认知，以及对办税服务厅的认知等方面的调查，证实当前税务干部的服务意识和能力离纳税服务的要求相关较远。原因主要是纳税服务的理解不够、能力有限、动力不够、体制不畅。有效提升纳税服务能力，需要继续教育常态化，考评机制规范化，技术手段信息化，机制体制灵活化。
優化納稅服務是新時期我國稅收工作的重中之重。通過對湖北省HZ市在納稅服務觀唸、工作要求、工作內容、納稅服務平檯與渠道認知，以及對辦稅服務廳的認知等方麵的調查，證實噹前稅務榦部的服務意識和能力離納稅服務的要求相關較遠。原因主要是納稅服務的理解不夠、能力有限、動力不夠、體製不暢。有效提升納稅服務能力，需要繼續教育常態化，攷評機製規範化，技術手段信息化，機製體製靈活化。
우화납세복무시신시기아국세수공작적중중지중。통과대호북성HZ시재납세복무관념、공작요구、공작내용、납세복무평태여거도인지，이급대판세복무청적인지등방면적조사，증실당전세무간부적복무의식화능력리납세복무적요구상관교원。원인주요시납세복무적리해불구、능력유한、동력불구、체제불창。유효제승납세복무능력，수요계속교육상태화，고평궤제규범화，기술수단신식화，궤제체제령활화。
Sound service delivery is the essential part of the tax collection work in China. A survey about service commitment, work re-quirements, content, service platform and channels and public feedbacks of service center, which was conducted in HZ city, reveals that tax collection officers are not in a position to offer quality services defined by rules in service commitment and competency. As service providers have no comprehensive and in-depth understanding of tax collection services, and are not competent enough and well self-moti-vated, the government should work hard to educate officers regularly about tax service provision, create an evaluation system, digitalize work processes and set up a sound and flexible system. That is how a strong service will be delivered.
