医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
33期
189-189
,共1页
急诊科%护患纠纷%预防
急診科%護患糾紛%預防
급진과%호환규분%예방
Emergency%Nurse-patient disputes%Prevention
目的：通过对急诊科护患纠纷现存及潜在因素的分析，以减少急诊科护患纠纷的发生。方法对成都大学附属医院急诊科5年来发生的护患纠纷记录进行回顾研究。结果患者对医院期望过高，护士的技术水平及服务质量不足，护士本身工作压力过大，法律意识不强是急诊科护患纠纷的主要原因所在。医院应通过加强护士道德、技术和法律素质，促进护患沟通，以减少纠纷的发生。
目的：通過對急診科護患糾紛現存及潛在因素的分析，以減少急診科護患糾紛的髮生。方法對成都大學附屬醫院急診科5年來髮生的護患糾紛記錄進行迴顧研究。結果患者對醫院期望過高，護士的技術水平及服務質量不足，護士本身工作壓力過大，法律意識不彊是急診科護患糾紛的主要原因所在。醫院應通過加彊護士道德、技術和法律素質，促進護患溝通，以減少糾紛的髮生。
목적：통과대급진과호환규분현존급잠재인소적분석，이감소급진과호환규분적발생。방법대성도대학부속의원급진과5년래발생적호환규분기록진행회고연구。결과환자대의원기망과고，호사적기술수평급복무질량불족，호사본신공작압력과대，법률의식불강시급진과호환규분적주요원인소재。의원응통과가강호사도덕、기술화법률소질，촉진호환구통，이감소규분적발생。
Objective Through analize the extant and latant factors of nurse-paitent disputrs in emergency department, to duce its occur ence. Methods In Emergency Department of chengdu University af iliated hospital studies nurse-paitent disputrs records for five years. Conclusion The patients of the hospital to expect too much to the hospital, insuf icient of the skil level and quality of services, nurses working pressure in itself is too large, short of a strong awareness of the law in emergency department nurses is the main reason for the dispute lies. Hospital nurses should be strengthening the moral, technical, legal quality, the promotion of nurse-patient groove,so as to reducetheincidence of disputes.
