CAJ | 학술논문

目的：探讨护理人员通过亲身体验发现存在问题并提出相应整改措施对提高儿童急诊护理满意度的效果。方法采用问卷调查方法，对急诊输液患儿直接监护人200人进行护理满意度调查分析。分为对照组和干预组，对照组为亲身体验之前患儿监护人，干预组为亲身体验之后患儿监护人。对两组在护理满意度、服务态度及关爱患儿方面比较。结果对照组与干预组患儿监护人文化水平及城乡分布比较差异无统计学意义(P>0.05)，在护理满意度总分及服务态度、关爱患儿方面比较差异有统计学意义(P<0.05)。结论护理人员通过亲身体验并提出相应整改措施，可以提高急诊患儿护理满意度，尤其在服务态度及关爱患儿方面有统计学意义。
목적：탐토호리인원통과친신체험발현존재문제병제출상응정개조시대제고인동급진호리만의도적효과。방법채용문권조사방법，대급진수액환인직접감호인200인진행호리만의도조사분석。분위대조조화간예조，대조조위친신체험지전환인감호인，간예조위친신체험지후환인감호인。대량조재호리만의도、복무태도급관애환인방면비교。결과대조조여간예조환인감호인문화수평급성향분포비교차이무통계학의의(P>0.05)，재호리만의도총분급복무태도、관애환인방면비교차이유통계학의의(P<0.05)。결론호리인원통과친신체험병제출상응정개조시，가이제고급진환인호리만의도，우기재복무태도급관애환인방면유통계학의의。
Objective To investigate the effects of nursing staff’s firsthand experience in providing rectification strategy for the improvement of nursing satisfaction in pediatric emergency. Methods Questionnaire was taken to analyze the nursing satisfaction of 200 direct guardians of transfusion children in emergency. They were divided into control group and intervention group. The intervention group contained children’s guardians before firsthand experience, and the intervention group contained guardians after firsthand experience. The comparisons were made on nursing satisfaction, service attitude and caring for children between the two groups. Results There were no statistically significant differences of educational level and urban and rural distribution of the guardians between the two groups (P>0.05), while the differences of nursing satisfaction, service attitude and caring for children between the two group had statistical significance (P<0.05). Conclusion The nursing staff’s firsthand experience and its rectification strategy can improve nursing satisfaction, especially on the respects of service attitude and caring for children.