CAJ | 학술논문

目的：构建适合重症监护病房（ ICU）护士优质护理服务质量评价的量化表，为ICU优质护理服务开展效果提供客观的评价标准。方法应用德尔菲法（ Delphi）建立评价表框架、条目及权重，应用评价表对ICU护士优质护理服务质量进行评价。结果构建出ICU优质护理服务质量评价表，包含评价内容和评价方式2个维度；评价内容包括出勤情况、日常生活护理质量、压疮护理质量、协作质量、医嘱执行质量、与家属沟通质量6个条目；评价内容包括科室评价、组间评价、自我评价3个条目。测量结果显示护士在“压疮护理质量”、“与家属沟通能力”方面平均得分较低，分别为88．20，87．68分。结论通过定量研究方法，确立了适合于ICU护士使用的优质护理服务质量评价表，为优质护理服务开展情况提供了客观的评价标准。
목적：구건괄합중증감호병방（ ICU）호사우질호리복무질량평개적양화표，위ICU우질호리복무개전효과제공객관적평개표준。방법응용덕이비법（ Delphi）건립평개표광가、조목급권중，응용평개표대ICU호사우질호리복무질량진행평개。결과구건출ICU우질호리복무질량평개표，포함평개내용화평개방식2개유도；평개내용포괄출근정황、일상생활호리질량、압창호리질량、협작질량、의촉집행질량、여가속구통질량6개조목；평개내용포괄과실평개、조간평개、자아평개3개조목。측량결과현시호사재“압창호리질량”、“여가속구통능력”방면평균득분교저，분별위88．20，87．68분。결론통과정량연구방법，학립료괄합우ICU호사사용적우질호리복무질량평개표，위우질호리복무개전정황제공료객관적평개표준。
Objective To construct quality evaluation table ( QET) for assessing the effect of ICU nursing quality care objectively.Methods The study utilized Delphi method to construct frame, clause and weight of QET.Results To construct QET included 2 dimensions:evaluation of the content (6 clauses-attendance, daily life of nursing quality, nursing quality of pressure ulcer, collaborative quality, order implementation quality and quality of communicated with families ) and evaluation methods ( 3 clauses-department assessment, inner-team assessment and self-assessment) .After survey, the nursing quality of pressure ulcer and quality of communicated with families achieved relative lower score (88.20 and 87.68).Conclusions Through quantitative research methods,we establish a suitable QET which could provide an objective standard for nursing quality assessment.