CAJ | 학술논문

目的：设计一套银医一卡通系统，用于优化门诊流程，提高医院服务水平和患者满意度。方法在现有门诊流程的基础上，增加银行卡转账和支付功能，利用城市一卡通平台，形成银医一卡通系统。结果患者能够通过银医一卡通系统享受自助服务，很大程度减少了门诊窗口的压力，缩短了患者排队等候的时间。结论银医一卡通系统有助于优化门诊流程，是提高医院工作效率和患者满意度的有效途径。
목적：설계일투은의일잡통계통，용우우화문진류정，제고의원복무수평화환자만의도。방법재현유문진류정적기출상，증가은행잡전장화지부공능，이용성시일잡통평태，형성은의일잡통계통。결과환자능구통과은의일잡통계통향수자조복무，흔대정도감소료문진창구적압력，축단료환자배대등후적시간。결론은의일잡통계통유조우우화문진류정，시제고의원공작효솔화환자만의도적유효도경。
Objective To design a bank and hospital one card system to optimize outpatient service process and improve service level of outpatient .Methods On the basis of the existing outpatient service process ,we combine transfer function and payment function of bank card ,thus a bank and hospital one card system was designed to utilize the advantage of "City Payment Card" .Re‐sults The waiting time of outpatients was shortened through the self service of bank and hospital one card system ,the pressure of outpatient service windows was reduced .Conclusion Bank and hospital one card system can optimize outpatient service process , which can improve hospital efficiency and patient satisfaction .