CAJ | 학술논문

建设服务型政府、完善公共服务体系和提高公共服务品质，需要对公共服务的现状有明确的把握，实现这一目标的重要手段就是开展公共服务满意度调查。选取城乡社区进行问卷调查，在此基础上，对义务教育、就业与服务、医疗卫生、住房保障、社会保障、生活保障、生活环境、公共安全和政府服务等方面的满意度进行测评。通过城乡居民对基本公共服务满意度的对比分析，我们发现：公众对基本公共服务的总体评价不高，城乡居民对基本公共服务的评价具有一致性又具有不均衡性，基本公共服务建设还需要进一步完善。
건설복무형정부、완선공공복무체계화제고공공복무품질，수요대공공복무적현상유명학적파악，실현저일목표적중요수단취시개전공공복무만의도조사。선취성향사구진행문권조사，재차기출상，대의무교육、취업여복무、의료위생、주방보장、사회보장、생활보장、생활배경、공공안전화정부복무등방면적만의도진행측평。통과성향거민대기본공공복무만의도적대비분석，아문발현：공음대기본공공복무적총체평개불고，성향거민대기본공공복무적평개구유일치성우구유불균형성，기본공공복무건설환수요진일보완선。
In order to building a service-oriented government, perfect public service system and improve the quality of public service, we need to have a great understanding of current public service. The important mean to realize this objective is to carry out satisfaction survey of public service. Select urban and rural communities to carry out questionnaire, and then on basis of it, carry out satisfaction evaluation on compulsory education, employment and service, medical care, housing security, social security, living security, living environment, public security and governmental service. Through comparison on urban and rural residents’ satisfaction degree with public service, we found that the public didn’t evaluate highly to the basic public service, the urban and rural residents have consistent evaluation but also unbalanced evaluation on basic public service. The basic public service needs to be further improved.