医学信息
醫學信息
의학신식
MEDICAL INFORMATION
2014年
36期
4-4
,共1页
满意度调查%服务改进体系
滿意度調查%服務改進體繫
만의도조사%복무개진체계
Satisfaction%Service improvement system
通过对住院患者满意度的调查分析，了解到医院的住院医疗服务状况和住院患者的满意度情况，总结出影响住院患者满意度的主要因素为医疗质量、医疗服务、医疗费用和就医环境，并用相关和回归方法分析了各个项目对总满意度的影响，认为提高住院患者满意度应主要从提高医疗质量和医疗服务入手，并针对反映的问题提出了建议与对策，做到"与时俱进"。
通過對住院患者滿意度的調查分析，瞭解到醫院的住院醫療服務狀況和住院患者的滿意度情況，總結齣影響住院患者滿意度的主要因素為醫療質量、醫療服務、醫療費用和就醫環境，併用相關和迴歸方法分析瞭各箇項目對總滿意度的影響，認為提高住院患者滿意度應主要從提高醫療質量和醫療服務入手，併針對反映的問題提齣瞭建議與對策，做到"與時俱進"。
통과대주원환자만의도적조사분석，료해도의원적주원의료복무상황화주원환자적만의도정황，총결출영향주원환자만의도적주요인소위의료질량、의료복무、의료비용화취의배경，병용상관화회귀방법분석료각개항목대총만의도적영향，인위제고주원환자만의도응주요종제고의료질량화의료복무입수，병침대반영적문제제출료건의여대책，주도"여시구진"。
Investigation and Analysis on the satisfaction degree of patients, to understand hospital medical service status and satisfaction of patients, summarizes the main factors af ecting the satisfaction degree of patients for medical quality, medical services, medical expenses and medical environment, and by cor elation and regression method to analyze the influence of each project total satisfaction to improve the patients' satisfaction degree, that should be mainly from the improvement of medical quality and medical service to start, and puts forward some suggestions and countermeasures according to the problems reflected, to"keep pace with the times".
