CAJ | 학술논문

利用自行设计封闭式调查问卷,对4102名社区居民调查社区卫生服务服务项目的知晓和利用情况以及对就诊环境、服务态度、沟通内容、诊疗技术的满意度和总体满意度.使用多元逐步线性回归(R2=0.542,F=471.6140,P =0.000)分析总体满意度的影响因素,探讨改进工作的优先项目.提升总体满意度因素:①沟通内容、诊疗技术、服务态度和就诊环境满意度每提高10％,总体满意度分别增加2.44％、2.50％、2.47％和0.98％;②曾接受家庭病床、康复服务和慢病管理服务者分别增加2.33％、1.60％和0.85％;③知晓计划生育生殖健康服务者提高0.94％.降低总体满意度因素:①子女进行过预防接种者降低1.68％;②曾建立了健康档案者下降1.13％.提示要提高社区卫生服务满意度,应优先提高诊疗技术、沟通水平和服务态度,发展特色服务.
이용자행설계봉폐식조사문권,대4102명사구거민조사사구위생복무복무항목적지효화이용정황이급대취진배경、복무태도、구통내용、진료기술적만의도화총체만의도.사용다원축보선성회귀(R2=0.542,F=471.6140,P =0.000)분석총체만의도적영향인소,탐토개진공작적우선항목.제승총체만의도인소:①구통내용、진료기술、복무태도화취진배경만의도매제고10％,총체만의도분별증가2.44％、2.50％、2.47％화0.98％;②증접수가정병상、강복복무화만병관리복무자분별증가2.33％、1.60％화0.85％;③지효계화생육생식건강복무자제고0.94％.강저총체만의도인소:①자녀진행과예방접충자강저1.68％;②증건립료건강당안자하강1.13％.제시요제고사구위생복무만의도,응우선제고진료기술、구통수평화복무태도,발전특색복무.
Site surveys were conducted with a self-designed questionnaire for 4102 urban residents regarding their awareness and utilization rate of service projects and satisfaction (total satisfaction,medical environment,service attitude,content of communication and diagnostic & therapeutic modalities).The influencing factors of satisfaction were analyzed by multiple linear regression analysis.The factors of improving total satisfaction were as follows:①When content of communication,diagnostic & therapeutic modalities,service attitude and medical environment improved 10％,total satisfaction rose by 2.44％,2.50％,2.47％ and 0.98％ respectively; ② Utilization rate rose by 2.33％,1.60％ and 0.85％ respectively if they accepted home care services,rehabilitation services and chronic disease management services ; ③Total satisfaction rose by 0.94％ if they became aware of family planning and reproductive health services.And the factors of reducing total satisfaction were as follows:①total satisfaction declined by 1.68％ if their children accepted preventive vaccination services.②total satisfaction declined by 1.13％ if the respondents maintained their health records.