国际护理学杂志
國際護理學雜誌
국제호이학잡지
INTERNATIONAL JOURNAL OF NURSING
2013年
12期
2777-2780
,共4页
病人%门诊服务%满意度
病人%門診服務%滿意度
병인%문진복무%만의도
Patient%Outpatient clinic service%Satisfaction degree
目的 了解门诊病人就诊的满意度情况,找出门诊服务的缺陷,分析原因,寻找对策,提高门诊服务的质量,提高病人满意度.方法 采用自制的门诊服务调查表,调查我院门诊病人离开时的满意度.结果 共229例病人接受了调查,绝大多数病人对我院的门诊服务质量是满意的,不同文化程度的人群满意度不同.结论 可根据门诊病人满意度的各种影响因素,加强管理,提高门诊的医疗服务质量.
目的 瞭解門診病人就診的滿意度情況,找齣門診服務的缺陷,分析原因,尋找對策,提高門診服務的質量,提高病人滿意度.方法 採用自製的門診服務調查錶,調查我院門診病人離開時的滿意度.結果 共229例病人接受瞭調查,絕大多數病人對我院的門診服務質量是滿意的,不同文化程度的人群滿意度不同.結論 可根據門診病人滿意度的各種影響因素,加彊管理,提高門診的醫療服務質量.
목적 료해문진병인취진적만의도정황,조출문진복무적결함,분석원인,심조대책,제고문진복무적질량,제고병인만의도.방법 채용자제적문진복무조사표,조사아원문진병인리개시적만의도.결과 공229례병인접수료조사,절대다수병인대아원적문진복무질량시만의적,불동문화정도적인군만의도불동.결론 가근거문진병인만의도적각충영향인소,가강관리,제고문진적의료복무질량.
Objective To know about satisfaction degree of outpatients as they were visiting hospital,and to find drawbacks of outpatient clinic service,then to analyze reasons and to look for corresponding strategies,so as to enhance the quality of the outpatient clinic service and satisfaction of outpatients.Methods Self-made outpatient clinic service questionnaire was adopted to investigate satisfaction degree of outpatients when they left hospital.Results A total of 229 patients accepted the survey,and most of them were satisfied with the quality of outpatient clinic service in our hospital However,different populations had different satisfaction degrees toward outpatient clinic service.Conclusions Based on all factors influencing outpatients' satisfaction degree,we should strengthen hospital management and enhance the quality of health service in outpatient clinic.
