CAJ | 학술논문

目的通过回访以了解ICU护理工作中存在的问题,提高ICU住院患者满意度.方法按入住ICU时间的单双号将300例患者分为两组,单日130例患者为对照组,未实施回访;双日170例患者为访视组,实施访视护理,比较两组患者对ICU护理工作的满意度、投诉率及表扬率.结果访视组患者对ICU护理工作满意度和表扬率分别高达90.59％和48.24％,显著高于对照组,投诉率仅为5.88％,显著低于对照组,差异具有显著性(均P＜0.01).结论开展ICU出科患者回访护理,可促进ICU护理服务质量的持续改进,提高患者及家属对ICU护理工作满意度,提升ICU的品牌形象.
목적 통과회방이료해ICU호리공작중존재적문제,제고ICU주원환자만의도.방법 안입주ICU시간적단쌍호장300례환자분위량조,단일130례환자위대조조,미실시회방;쌍일170례환자위방시조,실시방시호리,비교량조환자대ICU호리공작적만의도、투소솔급표양솔.결과 방시조환자대ICU호리공작만의도화표양솔분별고체90.59％화48.24％,현저고우대조조,투소솔부위5.88％,현저저우대조조,차이구유현저성(균P＜0.01).결론 개전ICU출과환자회방호리,가촉진ICU호리복무질량적지속개진,제고환자급가속대ICU호리공작만의도,제승ICU적품패형상.
Objective To understand the existing nursing problems in ICU through return visit,in order to improve the ICU inpatients satisfaction.Methods According to ICU admission odd or even date,300 patients were divided into two groups,130 patients in control group had not been implemented return visit,170 patients in interview group were treated with return visit nursing.Two groups were compared with ICU nursing work satisfaction,complaint rate and praise rate.Results Compared with control group,in the interview group ICU nursing job satisfaction and praise rate were 90.59％ and 48.24％ respectively,the complaint rate was only 5.88％,the differences were significant (P ＜ 0.01 for all).Conclusions Return visit nursing for ICU discharged patients may promote the ICU nursing service quality continuous improvement,improve the patients and their families to ICU nursing job satisfaction,enhance the brand image of ICU.