CAJ | 학술논문

目的通过调查儿科护士情绪智力及工作绩效水平,研究两者的相关性,达到提高护理工作绩效、促进“优质护理服务”的目的.方法采用情绪智力量表和工作绩效量表对335名儿科护士进行问卷调查,对调查数据进行统计分析.结果儿科护士情绪智力平均得分为(3.63±0.52)分,其中以经营人际关系维度得分最高,达(3.87±0.69)分,管理情绪维度得分最低,为(3.25±0.90)分；职称、岗位形式及学历对护士情绪智力有一定影响；工作绩效平均得分为(3.65±0.75)分,经Pearson相关分析得出情绪智力总分与工作绩效总分呈正相关,其中自我激励维度与工作绩效正相关最为明显,管理情绪维度与工作绩效相关性最低.结论护理管理者应根据儿科护士工作性质和服务对象特点,采取科学的管理方式,提升儿科护士情绪智力,提高工作绩效水平,促进儿科“优质护理服务”的有效实施.
목적 통과조사인과호사정서지력급공작적효수평,연구량자적상관성,체도제고호리공작적효、촉진“우질호리복무”적목적.방법 채용정서지역량표화공작적효량표대335명인과호사진행문권조사,대조사수거진행통계분석.결과 인과호사정서지력평균득분위(3.63±0.52)분,기중이경영인제관계유도득분최고,체(3.87±0.69)분,관리정서유도득분최저,위(3.25±0.90)분；직칭、강위형식급학력대호사정서지력유일정영향；공작적효평균득분위(3.65±0.75)분,경Pearson상관분석득출정서지력총분여공작적효총분정정상관,기중자아격려유도여공작적효정상관최위명현,관리정서유도여공작적효상관성최저.결론 호리관리자응근거인과호사공작성질화복무대상특점,채취과학적관리방식,제승인과호사정서지력,제고공작적효수평,촉진인과“우질호리복무”적유효실시.
Objective To explore the relationship between emotional intelligence and job performance by investigating the level of them in pediatric nurses,and to provide a basis for improving job performance and the implementation of“quality care".Methods 335 pediatric nurses were investigated by using emotional intelligence scale and job performance scale.And the result of the investigation was analyzed statistically.Results The average score of the emotional intelligence of the pediatric nurses were (3.63±0.52),the highest score was interpersonal latitude (3.87± 0.69),the lowest score was management of emotions latitude (3.25±0.90); titles,the form of post and degree of nurses had a certain influence on the emotional intelligence.The score of job performance was(3.65±0.75).By Pearson correlation analysis,the emotional intelligence score and job performance score were obtained a significant positive correlation,self-motivation latitude and job performance were the most related,the management of emotional latitude job performance was the lowest.Conclusions Nursing managers should take corresponding measures to improve nurses' emotional intelligence and job performance levels,and promote the implementation of "quality care" effectively.