CAJ | 학술논문

目的提高医院船海外医疗活动期间门诊患者对候诊方式的满意度,持续改进涉外医疗服务质量.方法在对巴基斯坦、孟加拉国两个到访国进行医疗服务期间,选取3d,每天抽取30名外籍患者分别给予3种候诊顺序排队就诊,并采用自制调查问卷进行就诊满意度调查.将满意度最高的候诊方案应用到后3个国家的医疗服务中.结果方案C与方案A在初诊等待时间、检查等候时间及总候诊时间上比较,差异有统计学意义.方案B与方案A在初诊等待时间、检查等待时间及总候诊时间上比较,差异有统计学意义.受调查患者满意度:方案A为70.0％～76.7％,方案B为73.3％～80.0％,方案C为96.7％～100.0％.结论方案C为最佳候诊方案,缩短了患者的综合候诊时间,改善了候诊秩序,提高了患者满意度.门诊候诊方案的研究和改进,在保障医院船平台门诊工作的高效开展,提升外籍患者满意度方面有重要价值.
목적 제고의원선해외의료활동기간문진환자대후진방식적만의도,지속개진섭외의료복무질량.방법 재대파기사탄、맹가랍국량개도방국진행의료복무기간,선취3d,매천추취30명외적환자분별급여3충후진순서배대취진,병채용자제조사문권진행취진만의도조사.장만의도최고적후진방안응용도후3개국가적의료복무중.결과 방안C여방안A재초진등대시간、검사등후시간급총후진시간상비교,차이유통계학의의.방안B여방안A재초진등대시간、검사등대시간급총후진시간상비교,차이유통계학의의.수조사환자만의도:방안A위70.0％～76.7％,방안B위73.3％～80.0％,방안C위96.7％～100.0％.결론 방안C위최가후진방안,축단료환자적종합후진시간,개선료후진질서,제고료환자만의도.문진후진방안적연구화개진,재보장의원선평태문진공작적고효개전,제승외적환자만의도방면유중요개치.
Objective To upgrade the satisfactory degree of foreign patients by persistently improving medical treatment quality aboard hospital ship.Methods To choose 3 days and 30 foreign cases who accepted ultramarine medical treatment on hospital ship.All the cases were Pakistani or Bangladeshi.Cases were assigned into 3 kinds of queuing program and investigated the satisfactory degree using self-made questionnaire.The program of highest satisfactory degree was used in the next 3 countries.Results Analysis showed that waiting time for preliminary diagnosis,examination and total waiting time were significantly different between program C and A; waiting time for preliminary diagnosis,examination and total waiting time were significantly different between program B and A,but time for return visit increased in program B compared to that of program A.Degree of satisfaction:70.0％～76.7％ for program A,73.3％～80.0％ for program B,96.7％～100.0％ for program C.Conclusions Program C is the best method to shorten waiting time,improve order and upgrade the satisfactory degree.This research has a significant value in the enhancement of efficiency aboard hospital ship and improvement of foreign patients' satisfactory degree.