中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2013年
12期
1385-1387
,共3页
耳鼻咽喉科学%护理%护理操作与护患沟通一体化模式%护患纠纷%患者满意度
耳鼻嚥喉科學%護理%護理操作與護患溝通一體化模式%護患糾紛%患者滿意度
이비인후과학%호리%호리조작여호환구통일체화모식%호환규분%환자만의도
Otolaryngology%Nursing%Integration model of operation and nurse-patient communication%Disputes%Patients' satisfaction
目的 探讨护理操作与护患沟通一体化模式在耳鼻喉科防范护患纠纷的效果.方法 将84例住院患者随机分为观察组和对照组,观察组在常规护理的基础上应用护理操作与护患沟通一体化模式,对照组遵循常规临床护理,比较两组患者的满意度和护患纠纷的发生率.结果 观察组的满意度和护患纠纷发生率分别为92.86％和0,对照组的满意度和护患纠纷发生率分别为78.57％和7.14％,两组比较差异均有统计学意义(x2值分别为72.45,56.59；P ＜0.05).结论 护理操作与护患沟通一体化模式能够减少耳鼻喉科护患纠纷的发生,提高患者的满意度.
目的 探討護理操作與護患溝通一體化模式在耳鼻喉科防範護患糾紛的效果.方法 將84例住院患者隨機分為觀察組和對照組,觀察組在常規護理的基礎上應用護理操作與護患溝通一體化模式,對照組遵循常規臨床護理,比較兩組患者的滿意度和護患糾紛的髮生率.結果 觀察組的滿意度和護患糾紛髮生率分彆為92.86％和0,對照組的滿意度和護患糾紛髮生率分彆為78.57％和7.14％,兩組比較差異均有統計學意義(x2值分彆為72.45,56.59；P ＜0.05).結論 護理操作與護患溝通一體化模式能夠減少耳鼻喉科護患糾紛的髮生,提高患者的滿意度.
목적 탐토호리조작여호환구통일체화모식재이비후과방범호환규분적효과.방법 장84례주원환자수궤분위관찰조화대조조,관찰조재상규호리적기출상응용호리조작여호환구통일체화모식,대조조준순상규림상호리,비교량조환자적만의도화호환규분적발생솔.결과 관찰조적만의도화호환규분발생솔분별위92.86％화0,대조조적만의도화호환규분발생솔분별위78.57％화7.14％,량조비교차이균유통계학의의(x2치분별위72.45,56.59；P ＜0.05).결론 호리조작여호환구통일체화모식능구감소이비후과호환규분적발생,제고환자적만의도.
Objective To explore the effect of integration model of operation and nurse-patient communication on preventing nurse-patient disputes in department of otolaryngology.Methods Totals of 84 patients were randomly divided into the observation group who received integration model care of operation and nurse-patient communication,and the control group who received usual care only.Then,the satisfaction rate and dispute rate between the two groups were observed and compared.Results The satisfaction rate and dispute rate (92.86％ and 0) of observation group were significandy different with those (78.57％ and 7.14％) of control group (x2 =72.45,56.59 ;P ＜ 0.05).Conclusions The application of integration model of operation and nurse-patient communication in department of otolaryngology can effectively prevent disputes between nurses and patients happening in ENT.
