中华现代护理杂志
中華現代護理雜誌
중화현대호리잡지
CHINESE JOURNAL OF MODERN NURSING
2013年
28期
3524-3526
,共3页
护理流程再造%不良事件%质量控制%满意度
護理流程再造%不良事件%質量控製%滿意度
호리류정재조%불량사건%질량공제%만의도
Nursing process reengineering%Adverse reactions%Quality control%Degree of satisfaction
目的 探讨护理流程再造对心血管科护理服务质量的影响.方法 选取本院心血管科20名护理人员,通过设立护理流程再造管理小组及制定工作计划对本院心血管科1个病区实行护理流程改造.分别选取实施护理流程再造前后的住院患者作为观察组和对照组,比较两组患者护理不良事件的发生情况、质量控制标准评分及满意度.结果 观察组护理不良事件发生率(4.0％)略低于对照组(8.5％),两组比较差异无统计学意义(P＞0.05)；观察组在基础护理、专科护理、护理技术操作、病房管理及健康知识知晓率等方面的质量控制标准评分均显著高于对照组[(93.60±0.72)/(83.18 ±0.47),(93.12 ±0.21)/(83.61±0.26),(94.48±0.31)/(82.58±0.68),(92.36±1.46)/(83.40±0.72),95.5％/86.0％],两组比较差异有统计学意义(t/x2值分别为171.385,402.410,225.191,77.840,10.751;P＜0.01).观察组电话回访表扬人数多于对照组,两组比较差异有统计学意义(x2=4.396,P＜0.05).结论 实施护理流程再造能显著提高质量控制标准评分,降低护理不良事件发生率,提高患者满意度.
目的 探討護理流程再造對心血管科護理服務質量的影響.方法 選取本院心血管科20名護理人員,通過設立護理流程再造管理小組及製定工作計劃對本院心血管科1箇病區實行護理流程改造.分彆選取實施護理流程再造前後的住院患者作為觀察組和對照組,比較兩組患者護理不良事件的髮生情況、質量控製標準評分及滿意度.結果 觀察組護理不良事件髮生率(4.0％)略低于對照組(8.5％),兩組比較差異無統計學意義(P＞0.05)；觀察組在基礎護理、專科護理、護理技術操作、病房管理及健康知識知曉率等方麵的質量控製標準評分均顯著高于對照組[(93.60±0.72)/(83.18 ±0.47),(93.12 ±0.21)/(83.61±0.26),(94.48±0.31)/(82.58±0.68),(92.36±1.46)/(83.40±0.72),95.5％/86.0％],兩組比較差異有統計學意義(t/x2值分彆為171.385,402.410,225.191,77.840,10.751;P＜0.01).觀察組電話迴訪錶颺人數多于對照組,兩組比較差異有統計學意義(x2=4.396,P＜0.05).結論 實施護理流程再造能顯著提高質量控製標準評分,降低護理不良事件髮生率,提高患者滿意度.
목적 탐토호리류정재조대심혈관과호리복무질량적영향.방법 선취본원심혈관과20명호리인원,통과설립호리류정재조관리소조급제정공작계화대본원심혈관과1개병구실행호리류정개조.분별선취실시호리류정재조전후적주원환자작위관찰조화대조조,비교량조환자호리불량사건적발생정황、질량공제표준평분급만의도.결과 관찰조호리불량사건발생솔(4.0％)략저우대조조(8.5％),량조비교차이무통계학의의(P＞0.05)；관찰조재기출호리、전과호리、호리기술조작、병방관리급건강지식지효솔등방면적질량공제표준평분균현저고우대조조[(93.60±0.72)/(83.18 ±0.47),(93.12 ±0.21)/(83.61±0.26),(94.48±0.31)/(82.58±0.68),(92.36±1.46)/(83.40±0.72),95.5％/86.0％],량조비교차이유통계학의의(t/x2치분별위171.385,402.410,225.191,77.840,10.751;P＜0.01).관찰조전화회방표양인수다우대조조,량조비교차이유통계학의의(x2=4.396,P＜0.05).결론 실시호리류정재조능현저제고질량공제표준평분,강저호리불량사건발생솔,제고환자만의도.
Objective To explore the effect of nursing process reengineering on nursing service quality in department of cardiovascular.Methods Twenty nurses were chosen in Department of Cardiovascular of our hospital.By means of establishing nursing process reengineering management groups and making work plans,and one ward in Department of Cardiovascular were implemented nursing process transformation.The hospitalized patients who were conducted and not conducted nursing process reengineering were chosen as the observation group and control group,respectively.The occurrence of nursing adverse reactions,the standard score of quality control and the degree of patients' satisfaction were compared between two groups.Results The incidence of nursing adverse reactions in the observation group (4.0％) was slightly lower than control group (8.5％),and the difference was no statistically significant (P ＞ 0.05).The standard scores of the quality control including basic nursing,specific nursing,nursing technical operation,ward management and awareness rate of health knowledge were respectively [(93.60 ± 0.72),(93.12 ± 0.21),(94.48 ± 0.31),(92.36 ±1.46),95.5％] in the observation group,and were higher than [(83.18 ±0.47),(83.61 ±0.26),(82.58 ± 0.68),(83.40 ± 0.72),86.0％] in the control group,and the differences were statistically significant (t/x2 =171.385,402.410,225.191,77.840,10.751,respectively; P ＜ 0.01).The number of people praised through telephone in the observation group was markedly higher than that of the control group,and the difference was statistically significant (x2 =4.396,P ＜ 0.05).Conclusions Implementation of nursing process reengineering can significant increase the standard score of quality control,reduce the incidence of nursing adverse reactions and improve the degree of patients' satisfaction.
