价值工程
價值工程
개치공정
VALUE ENGINEERING
2013年
9期
294-295
,共2页
手损伤%急诊护理%流程再造
手損傷%急診護理%流程再造
수손상%급진호리%류정재조
hand injuries%emergency nursing%process reengineering
目的:对急诊手外伤患者的就诊流程进行再造,缩短就诊时间,提高患者满意度.方法:设计新就诊流程,并增加改进措施.结果:就诊过程中部分可控流程的平均耗时缩短,护患纠纷率降低,患者满意度提高.结论:再造后的就诊流程整合了医疗资源,减少了护患纠纷,提高了患者满意度.
目的:對急診手外傷患者的就診流程進行再造,縮短就診時間,提高患者滿意度.方法:設計新就診流程,併增加改進措施.結果:就診過程中部分可控流程的平均耗時縮短,護患糾紛率降低,患者滿意度提高.結論:再造後的就診流程整閤瞭醫療資源,減少瞭護患糾紛,提高瞭患者滿意度.
목적:대급진수외상환자적취진류정진행재조,축단취진시간,제고환자만의도.방법:설계신취진류정,병증가개진조시.결과:취진과정중부분가공류정적평균모시축단,호환규분솔강저,환자만의도제고.결론:재조후적취진류정정합료의료자원,감소료호환규분,제고료환자만의도.
Purpose: outpatient service process reengineering of emergency patient with hand trauma can shorten treatment time and improve patient's satisfaction. Methods:design new treatment processes and increase improvement. The result:it shortens the average time of some controlled treatment process, reduces nurse-patient disputes, and enhances patient's satisfaction. Conclusion: after reengineering, the medical service integrates the medical resources, reduces the nurse-patient disputes, and increase patient satisfaction.
