基于SERVQUAL模型的我国药店服务质量评价内容初步探讨
기우SERVQUAL모형적아국약점복무질량평개내용초보탐토
Preliminary study on the contents for the evaluation of pharmacy service quality based on SERVQUAL model
  • 万方数据
    上海医药 상해의약
    SHANGHAI MEDICAL & PHARMACEUTICAL JOURNAL
    2013年 7期 44-46 ,共3页

    赵建芹%吴幼萍%陈永法

    조건근%오유평%진영법

    SERVQUAL模型%药店%服务质量评价 SERVQUAL模型%藥店%服務質量評價
    SERVQUAL모형%약점%복무질량평개
    SERVQUAL model%pharmacy%service quality evaluation
    在文献研究的基础上,初步探讨SERVQUAL模型提出的5个服务质量评价维度在我国药店服务的具体内涵,为药店经营管理者如何提高药店服务质量提供参考,并且为药店服务质量评价的近一步研究提供借鉴.
    재문헌연구적기출상,초보탐토SERVQUAL모형제출적5개복무질량평개유도재아국약점복무적구체내함,위약점경영관리자여하제고약점복무질량제공삼고,병차위약점복무질량평개적근일보연구제공차감.
    @@@@ABSTRACT Based on the research of literatures, the specific meaning of the five service quality evaluation dimensions of Chinese pharmacy service in the SERVQUAL model was analyzed so as to provide a reference for pharmacy managers to improve their service quality and for further study.
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