CAJ | 학술논문

目的探讨ISO9001质量管理体系在精神科病房护理质量管理中的实施和作用.方法回顾潍坊市精神卫生中心某精神科病房ISO9001质量管理体系的建立和运行过程,对其2005年与2012年工作质量指标和工作数量指标完成情况进行对比,以评价ISO9001质量管理体系建立并健康运行6年后,精神科病房护理质量管理方面发生的变化.结果通过建立ISO9001质量管理体系,并持续改进,各项评价指标均有提高,护理质量明显改善.结论 ISO9001质量管理体系是科学、规范、系统、有效的管理手段和工具,对于精神科病房质量管理具有重要作用,成效显著.
목적탐토ISO9001질량관리체계재정신과병방호리질량관리중적실시화작용.방법회고유방시정신위생중심모정신과병방ISO9001질량관리체계적건립화운행과정,대기2005년여2012년공작질량지표화공작수량지표완성정황진행대비,이평개ISO9001질량관리체계건립병건강운행6년후,정신과병방호리질량관리방면발생적변화.결과통과건립ISO9001질량관리체계,병지속개진,각항평개지표균유제고,호리질량명현개선.결론 ISO9001질량관리체계시과학、규범、계통、유효적관리수단화공구,대우정신과병방질량관리구유중요작용,성효현저.
Objective To study the implementation and effect of ISO9001 quality management system in the nursing quality management of psychiatric wards. Methods To review the establishment and processing of ISO9001 system in a psychiatric ward in Weifang Mental Health Center, and make a comparative study on the work quality indexes as well as work quantity indexes between 2005 and 2012, so that we can find out the changes on the nursing quality management of psychiatric ward after 6 years' application of ISO9001 quality management system. Results Through the introduction and continuous improvement of ISO9001 system, we find out that each evaluation index gets higher, and the nursing quality also improved greatly. Conclusion As a world-acknowledged, scientific, formal, and efficient management method and tool, ISO9001 quality management system plays a significant role in assuring the nursing quality management of psychiatric wards.