CAJ | 학술논문

为解决肿瘤患者挂号看病难的问题,同时开展网上预约挂号、现场预约挂号、电话人工预约挂号、电话语音预约挂号四种融合了肿瘤专科医院特色的个性化预约挂号服务,通过多种预约挂号模式进一步满足了不同患者的预约就诊需求,科学、合理的安排患者就诊,充分利用了挂号资源,降低了病人就医成本,提高了门诊服务质量,取得了较好的社会效益.
위해결종류환자괘호간병난적문제,동시개전망상예약괘호、현장예약괘호、전화인공예약괘호、전화어음예약괘호사충융합료종류전과의원특색적개성화예약괘호복무,통과다충예약괘호모식진일보만족료불동환자적예약취진수구,과학、합리적안배환자취진,충분이용료괘호자원,강저료병인취의성본,제고료문진복무질량,취득료교호적사회효익.
@@@@In order to settle the problems existing in patient registration at outpatient clinics ,four kinds of registration appoint-ment ways with idiomatical personalization services ,including online hospital registration booking ,on-site appointment registration , telephone manual registration service and telephone audio registration booking ,were performed simultaneously in our hospital .Multi-kinds of registration appointment services could further satisfy different requirements of the patients ,arrange the visiting process scientifically and reasonably ,take full advantage of the registration resource ,reduce the cost of patients .After all ,this personalization services improved the satisfaction of patients and achieve better social benefits at the same time .