CAJ | 학술논문

随着服务经济的出现及体验经济时代的到来,就诊者对医院服务需求的层次不断提高.作者遵循“生物-心理-社会”新医学模式,在提出舒心服务模式的理论基础上,借鉴商业经济和服务经济中的定制服务理论,并深入分析现实医疗服务中遇到的问题,提出就诊者同步参与、事先定制、动态调整并满足就诊者功能性、人本性、经济性三项服务需求的定制医疗模式,同时探讨了其实施的可行性及面临的问题.文章认为通过提高医务人员对自身角色及新医学模式的认知,充分运用成熟的信息技术平台,实践、试行并完善该模式,将有力提升医院服务水平、增进医患和谐,可望将医院服务推向一个新的现代化时代.
수착복무경제적출현급체험경제시대적도래,취진자대의원복무수구적층차불단제고.작자준순“생물-심리-사회”신의학모식,재제출서심복무모식적이론기출상,차감상업경제화복무경제중적정제복무이론,병심입분석현실의료복무중우도적문제,제출취진자동보삼여、사선정제、동태조정병만족취진자공능성、인본성、경제성삼항복무수구적정제의료모식,동시탐토료기실시적가행성급면림적문제.문장인위통과제고의무인원대자신각색급신의학모식적인지,충분운용성숙적신식기술평태,실천、시행병완선해모식,장유력제승의원복무수평、증진의환화해,가망장의원복무추향일개신적현대화시대.
As the service economy and experience economy epoch coming, the patients’ needs for hospital service are continuously improving. Followed the "Biological - Psychological - Social" new medical mode, and based on the theory of customized services in the commercial economy and service economy, the author draws on the theory of comfort service mode and does an in-depth analysis on the problems that encountered in practice. The author advances the customized medical service mode includes patient synchronous participation, prior customization, dynamic adjustment and meets the patient’s functional demands, humanistic demands and financial demands. The feasibility and problems in implementation are also discussed. By the measures of raising the medical staff’s role cognitive and the new medical mode understanding, making full use of information technology platform, implementing this mode can improve hospital service, promoting hospital and patient relationship and help hospital coming to a new period.