CAJ | 학술논문

目的探讨三级甲等医院如何预防和减少医护人员在工作中遭受暴力的现象.方法采用自行设计问卷调查法,使用医院工作暴力调查表,自行评价过去一年内是否遭受医院工作场所暴力原因及对策.医护问卷992份.结果调查992名,其中有420名医护人员在过去一年里遭受不同程度工作场所暴力,暴力发生率为42.34%,其中护理人员发生率为77.86%,明显比医生多,年龄小的比年长者发生率高,发生暴力的主要原因是医务人员服务态度造成.结论医护人员在医院工作中遭受暴力的现象较多,对医护人员的个人素质及工作态度要求较高,医院有必要采取防范、培训、法律教育、加强风险管理、推进社会沟通相关措施来减少医院工作场所暴力,医护人员良好的态度和行为能减轻患者的暴力行为.
목적탐토삼급갑등의원여하예방화감소의호인원재공작중조수폭력적현상.방법채용자행설계문권조사법,사용의원공작폭력조사표,자행평개과거일년내시부조수의원공작장소폭력원인급대책.의호문권992빈.결과조사992명,기중유420명의호인원재과거일년리조수불동정도공작장소폭력,폭력발생솔위42.34%,기중호리인원발생솔위77.86%,명현비의생다,년령소적비년장자발생솔고,발생폭력적주요원인시의무인원복무태도조성.결론의호인원재의원공작중조수폭력적현상교다,대의호인원적개인소질급공작태도요구교고,의원유필요채취방범、배훈、법률교육、가강풍험관리、추진사회구통상관조시래감소의원공작장소폭력,의호인원량호적태도화행위능감경환자적폭역행위.
Objective Explore Three first class hospital how to prevent and reduce medical personnel suffered violence in the work. Methods By using a self-designed questionnaire, using the hospital work violence questionnaire, Own evaluation of last year is suffering from the hospital workplace violence reason and countermeasures:Causes and countermeasures. Medical questionnaire 992. Results A survey of 992, including 420 doctors and nurses in the past year suffered different degrees of workplace violence, violence occurred at a rate of 42.34%, which the nursing staff occurred at a rate of 77.86%, significantly more than the doctor, Younger than older people with high incidence, violence is the main cause of medical staff service attitude. Conclusion The phenomenon of medical staff are victims of violence moreworking in hospitals, On the personal qualities and attitudes of health care workersare higher, The hospital it is necessary to take precautions, training, legal education, strengthen risk management, and promote social communication-related measures to reduce hospital workplace violence, Good attitude and behavior of medical staff can reduce violent behavior of patients.