CAJ | 학술논문

针对目前装备保障中存在的保障手段单一、专家资源有限和维修保障经验不能共享等问题,提出一种装备保障远程技术支援系统.以“客户关系管理”为系统设计理念,提出系统的定位、功能、组成、支援请求的处理流程和主要技术支撑.系统的建成可满足一线装备保障部队对技术支援的需求,充分利用和共享保障资源,提高保障效率,降低保障费用.
침대목전장비보장중존재적보장수단단일、전가자원유한화유수보장경험불능공향등문제,제출일충장비보장원정기술지원계통.이“객호관계관리”위계통설계이념,제출계통적정위、공능、조성、지원청구적처리류정화주요기술지탱.계통적건성가만족일선장비보장부대대기술지원적수구,충분이용화공향보장자원,제고보장효솔,강저보장비용.
Remote technical support system is designed to solve problems for equipment maintenance, such as lack of means, limited professional resources and maintenance experience can not be shared. Based on the design idea of“Customer Relationship Management”, orientation, function, components and process of support request are presented. The main technical means are listed. The system can meet the needs in technical support for equipment maintenance personnel. Support resources can be utilized and shared fully to improve efficiency and reduce costs for maintenance.