CAJ | 학술논문

目的分析近年发生护患纠纷的常见原因及防范措施,从而防范和减少护患纠纷的发生.方法计算2009年1月~2012年1月门诊留观16274例患者的护患纠纷发生率,总结发生护患纠纷原因及防范措施.结果16274例患者中发生18起护患纠纷,发生率为1.11%.18起纠纷中4起因院方原因,给予赔偿,14起因患方引起,沟通后解决.结论提高护理人员的思想素质和业务素质,转变服务理念,改善服务态度,加强护患沟通,认真落实各项规章制度,不断提高护理业务水平是防范和减少护患纠纷的重要措施.
목적분석근년발생호환규분적상견원인급방범조시,종이방범화감소호환규분적발생.방법계산2009년1월~2012년1월문진류관16274례환자적호환규분발생솔,총결발생호환규분원인급방범조시.결과16274례환자중발생18기호환규분,발생솔위1.11%.18기규분중4기인원방원인,급여배상,14기인환방인기,구통후해결.결론제고호리인원적사상소질화업무소질,전변복무이념,개선복무태도,가강호환구통,인진락실각항규장제도,불단제고호리업무수평시방범화감소호환규분적중요조시.
Objective To study the common reasons of nurse-patient dispute and countermeasures in recent years, which can reduce it's incidence. Methods To calculate the incidence of nurse-patient disputes in 16274 outpatients staying from January 2009 to January 2012, and sum up the reasons and countermeasures. Results 18 dispute cases in 16274 outpatients staying, the incidence is 1.11%. 4 of the accident cause are related to hospital, which given economic compensation. 14 are related to patients, which solved by negotiation. Conclusion Making the rules and regulations practicable, strengthening the professional ethics education, studying knowledge of law, and constantly improving nursing business level, improve the service is the key to prevent and reduce the incidence of dispute.