CAJ | 학술논문

随着民航业的发展,航空安全管理越来越重视人的因素的作用.客舱乘务员所肩负的是客舱内部的安全,它是飞行安全的重要组成部分和重要保障.客舱乘务员资源管理(C-CRM)是保证飞行安全和服务高效的重要理论.该理论强调客舱乘务员本身的因素、团队的合作以及对物理与人文环境的驾驭与管理,客舱乘务员资源管理可以强化乘务员职业化素养和乘务组的团队观念,提升乘务员的决策技能和有效的沟通技巧,培养良好的情景意识和注意力分配、转移才能,培养客舱乘务员良好的驾驭和领导才能,提高客舱乘务员应对压力的才能和妥善应对客舱冲突的才能.实施客舱乘务员资源管理(C-CRM)的途径主要通过强化乘务员职业化素养、加强乘务员的工作负荷管理、注重乘务组的团队合作、营造无缝隙的客舱沟通、加强安全隐患管理等来实现.
수착민항업적발전,항공안전관리월래월중시인적인소적작용.객창승무원소견부적시객창내부적안전,타시비행안전적중요조성부분화중요보장.객창승무원자원관리(C-CRM)시보증비행안전화복무고효적중요이론.해이론강조객창승무원본신적인소、단대적합작이급대물리여인문배경적가어여관리,객창승무원자원관리가이강화승무원직업화소양화승무조적단대관념,제승승무원적결책기능화유효적구통기교,배양량호적정경의식화주의력분배、전이재능,배양객창승무원량호적가어화령도재능,제고객창승무원응대압력적재능화타선응대객창충돌적재능.실시객창승무원자원관리(C-CRM)적도경주요통과강화승무원직업화소양、가강승무원적공작부하관리、주중승무조적단대합작、영조무봉극적객창구통、가강안전은환관리등래실현.
With the development of civil airlines, aviation safety management pays more and more attention to the factor of human. Cabin crew, who are responsible for safety of the cabin, are the important part and guarantee of cabin safety. Cabin-Crew Resource Management (C-CRM) is the major theory in guaranteeing flight safety and high efficiency service. This theory emphasize the factor of cabin crew, team cooperation, control and management of physical and human environment. C-CRM can strengthen professionalism and team spirit of cabin crew, improve their decision-making and communication skills, cultivate their situational consciousness and attention allocation and deviation skills, cultivate their reigning and guiding competence, improve their competence to face up with stress and cabin conflicts. C-CRM can be realized through consolidating cabin crew professionalism and their working load manage-ment, value team cooperation among crew members, create seamless communication in cabin, strengthen potential safety hazard con-trol and other approaches.