CAJ | 학술논문

目的为探讨医疗纠纷发生的原因及影响因素,以便制定相应的防范对策.方法对某院近3年32起完整的医疗纠纷进行影响因素分析和评估.结果该院医疗纠纷发生不断增加,外科、急诊科和妇产科位居前三位;主要原因为知情告知不充分、服务态度不满意、医疗技术不满意、违反规章制度及风险意识淡薄,其中以知情告知不充分、服务态度不满意、医疗技术不满意位居前三位.结论医疗纠纷的防范涉及医疗单位、医务工作者、患者及社会等各方因素,其中采取各种途径来尊重患者、提高医疗服务技术和提升服务态度是营造和谐医患关系、减少医疗纠纷的发生主要途径.
목적위탐토의료규분발생적원인급영향인소,이편제정상응적방범대책.방법대모원근3년32기완정적의료규분진행영향인소분석화평고.결과해원의료규분발생불단증가,외과、급진과화부산과위거전삼위;주요원인위지정고지불충분、복무태도불만의、의료기술불만의、위반규장제도급풍험의식담박,기중이지정고지불충분、복무태도불만의、의료기술불만의위거전삼위.결론의료규분적방범섭급의료단위、의무공작자、환자급사회등각방인소,기중채취각충도경래존중환자、제고의료복무기술화제승복무태도시영조화해의환관계、감소의료규분적발생주요도경.
Objective In order to explore the factors of the medical disputes and formulate the countermeasures for the prevention of the medical disputes. Methods The 32 cases of the medical disputes in recent three years were analysed and evaluated. Results The results showed that the medical disputes had the increasing trend, surgery, emergency department and department obstetrics and gynecology were in the top three, the factors of that the medical disputes mainly involved not adequately informed inform, not satisfied with the service attitude, not satisfied with the medical technology, violates the rules and regulations and the lack of risk awareness, which is not fully informed inform, not satisfied with the service attitude, not satisfied with the top medical technology three. Conclusion The medical disputes involves of the medical units, medical workers, patients and the factors from society. A variety of ways to respect patients, improving medical services and technical service were important for the creation a harmonious doctor-patient relationship and reduction of the medical disputes.