中国医院
中國醫院
중국의원
CHINESE HOSPITALS
2013年
1期
42-43
,共2页
李登瑞%赵增祥%徐玲%任雪飞
李登瑞%趙增祥%徐玲%任雪飛
리등서%조증상%서령%임설비
满意度评价%医患关系%电子问卷
滿意度評價%醫患關繫%電子問捲
만의도평개%의환관계%전자문권
satisfaction evaluation%doctor-patient relationship%electronic questionnaire
针对医院患者满意度评价的发展现状,从拉近医患关系、服务患者的角度进行研究探索,充分发挥电子数据安全、便捷、准确的特点,通过电子满意度评价系统收集患者评价数据,再对数据进行统计分析,准确了解患者对医疗质量、服务质量、医德医风、廉洁行医等方面的意见,为医院改进服务、科学决策提供准确依据.
針對醫院患者滿意度評價的髮展現狀,從拉近醫患關繫、服務患者的角度進行研究探索,充分髮揮電子數據安全、便捷、準確的特點,通過電子滿意度評價繫統收集患者評價數據,再對數據進行統計分析,準確瞭解患者對醫療質量、服務質量、醫德醫風、廉潔行醫等方麵的意見,為醫院改進服務、科學決策提供準確依據.
침대의원환자만의도평개적발전현상,종랍근의환관계、복무환자적각도진행연구탐색,충분발휘전자수거안전、편첩、준학적특점,통과전자만의도평개계통수집환자평개수거,재대수거진행통계분석,준학료해환자대의료질량、복무질량、의덕의풍、렴길행의등방면적의견,위의원개진복무、과학결책제공준학의거.
According to the status of the development of patient’s satisfaction evaluation system, in view of closing doctor patient relationship and serving for patient, full playing of the characteristics of electronic data such as safety, convenience and accuracy, patient's evaluation data are collected by electronic satisfaction evaluation system. By data analysis, patient's opinions on medical quality, service quality, medical discipline and moral and medical ethics are understood to give evidence for promoting hospital service and scientific decision making.
