CAJ | 학술논문

根据前期开展的门诊患者满意度评价指标体系优化结果,确定影响门诊患者总满意度的10个因素,在拟合的推荐亲友来此就诊的logistic回归模型中,只有等候总评价和门诊就诊方便程度两个变量在回归中的作用是显著的.采用层次分析法对优化后的评价指标进行赋权,从10个指标的满意度5个评语的频率导出隶属度矩阵,通过评分行向量得到评价分数.在评价的基础上,从强化医院质量管理、减少患者等候时间和完善门诊设施等几方面提出相应的对策.
근거전기개전적문진환자만의도평개지표체계우화결과,학정영향문진환자총만의도적10개인소,재의합적추천친우래차취진적logistic회귀모형중,지유등후총평개화문진취진방편정도량개변량재회귀중적작용시현저적.채용층차분석법대우화후적평개지표진행부권,종10개지표적만의도5개평어적빈솔도출대속도구진,통과평분행향량득도평개분수.재평개적기출상,종강화의원질량관리、감소환자등후시간화완선문진설시등궤방면제출상응적대책.
According to the optimization results of outpatient satisfaction evaluation index system, 10 factors affecting overall satisfaction of outpatients are summarized. In fitting logistic regression models that recommend friends to visit hospital, only two variables, namely the total evaluation of waiting and the convenient degree of check-up, is significant in regression model. Using analytic hierarchy process to determine weights of the optimized index, then from the satisfaction of the ten indexes and the frequency of five comments, membership degree matrix is derived. Through reviewing branch vector, evaluation score can be gotten. On the basis of evaluation, the corresponding countermeasures, have been put forward from some aspects such as strengthening the quality management, reducing hospital patients waiting time and perfecting outpatient service facilities.