CAJ | 학술논문

完善医患沟通是缓解紧张医患关系关键之举.然而,实现有效医患沟通不仅有赖于医患双方努力,更需要适宜的环境.据此,结合政策管理、社会舆论、医务人员、患者等层面存在的医患沟通阻碍因素分析,以强化医疗服务公平性来减轻医务人员工作负荷,以摒弃经济指标至上的考核制度来加强医务人员职业道德,以严格新闻纪律来正确引导媒体对医疗服务业的舆论监督,以加强医务人员人文素质培养来提高医患沟通能力,以正确疏导患者不良心理来避免医患冲突.
완선의환구통시완해긴장의환관계관건지거.연이,실현유효의환구통불부유뢰우의환쌍방노력,경수요괄의적배경.거차,결합정책관리、사회여론、의무인원、환자등층면존재적의환구통조애인소분석,이강화의료복무공평성래감경의무인원공작부하,이병기경제지표지상적고핵제도래가강의무인원직업도덕,이엄격신문기률래정학인도매체대의료복무업적여론감독,이가강의무인원인문소질배양래제고의환구통능력,이정학소도환자불양심리래피면의환충돌.
Doctor-patient communication is the key factor on building good doctor patient relationship. However, effective doctor-patient communication depends not only on how much effort both of them make, but also on the appropriate circumstances. Based on the analysis of obstacles factors of doctor patient communication in aspects of policy and management, social opinion, medical staff, patients, countermeasures such as strengthening medical service equity to reduce medical staff's workload, discarding economic benefit centered assessment system to strong medical staff's professional moral, regulating news discipline to correct guide media's public opinion, enhancing medical staff's humanistic quality to promote the ability of doctor patient communication, correct intervention patient's adverse mental to avoid doctor patient conflict are proposed.