CAJ | 학술논문

在汽车市场上各品牌厂商竞争日益激烈,消费者的消费观念也随之转变,在考虑价格因素之余,还重视汽车的质量、外观、实用性,更加注重汽车4S店的售后服务.针对当前我国汽车4S店的服务现状,结合汽车4S店行业特点,根据客户需求而设计的一体化智能管理方案.该方案是对汽车4S店呼叫中心与车牌识别进行一体化设计,为国内汽车4S店量身打造了汽车4S店智能管理系统.
재기차시장상각품패엄상경쟁일익격렬,소비자적소비관념야수지전변,재고필개격인소지여,환중시기차적질량、외관、실용성,경가주중기차4S점적수후복무.침대당전아국기차4S점적복무현상,결합기차4S점행업특점,근거객호수구이설계적일체화지능관리방안.해방안시대기차4S점호규중심여차패식별진행일체화설계,위국내기차4S점량신타조료기차4S점지능관리계통.
In the automotive market,the brand competition is becoming increasingly fierce,the consumer's consumption concept has changed. In consideration of the price factor,the motor quality,appearance,practicability are also paid more atten?tion,especially the after?sale service of automobile 4S shops. In view of the service present situation of automobile 4S shops in China,combined with the industry characteristics of automobile 4S shops,an integrated intelligent management scheme is de?signed according to customer requirements. The purpose of scheme is to integrate the call centers of automobile 4S stores and li?cense plate recognition systems for establishing an integration smart management system for the automobile 4S shops in China.