CAJ | 학술논문

目的:提升药学服务,优化门诊服务质量,提高患者对医院门诊药房服务的满意度.方法:设计药房服务满意度表,采用便利抽样法对180名病人及家属进行问卷调查.并通过提出开放式问题收集患者的意见和建议.问卷当场发放,当场填写,当场回收.对资料进行复核,所得数据用 Excel 软件进行统计学处理.将题项的分值设置为不满意记为1.00分;一般记为2.00分;满意记为3.00分;很满意记为4.00分.结果:筛除3份无效问卷,回收有效问卷174份,有效回收率96.7%.结论:患者对门诊药房的服务基本表示满意,主要集中在服务态度、流程指引、价格明细;认为一般的主要是等候区域环境、播放轻音乐;不满意主要是药价太高.药学服务还有提升的必要和空间.
목적:제승약학복무,우화문진복무질량,제고환자대의원문진약방복무적만의도.방법:설계약방복무만의도표,채용편리추양법대180명병인급가속진행문권조사.병통과제출개방식문제수집환자적의견화건의.문권당장발방,당장전사,당장회수.대자료진행복핵,소득수거용 Excel 연건진행통계학처리.장제항적분치설치위불만의기위1.00분;일반기위2.00분;만의기위3.00분;흔만의기위4.00분.결과:사제3빈무효문권,회수유효문권174빈,유효회수솔96.7%.결론:환자대문진약방적복무기본표시만의,주요집중재복무태도、류정지인、개격명세;인위일반적주요시등후구역배경、파방경음악;불만의주요시약개태고.약학복무환유제승적필요화공간.
@@@@OBJECTIVE : To improve pharmaceutical care, optimize the outpatient service quality, and enhance patients’ satisfaction rate in out-patient pharmacy. METHODS:Patient satisfaction measuring tables were designed, 180 patients or their families were investigated through questionnaire by convenient sampling method. And patients’ opinions and suggestions were colected through an open question. The questionnaires were given out, filed out and recovered on the spot. Data were reviewed and were processed by Excel. Items scores were set as folows: Not satisfied with 1 point,General with 2 points, Satisfied with 3 points and very Satisfied with 4 points . RESULTS: 3 invalid questionnaires were screened out, 174 valid questionnaires were taken back, the effective recovery rate was 96.7%. CONCLUSION: Patients were generaly satisfied with the pharmacy’s services mainly in the service attitude, process guidance, price details. The environment of waiting areas and the soft music being played were considered to be general. The drug prices were dissatisfaction to some degree. The out-patient pharmacy services stil need to be promoted.