世界最新医学信息文摘（连续型电子期刊）
世界最新醫學信息文摘（連續型電子期刊）
세계최신의학신식문적（련속형전자기간）
World Latest Medicine Information
2014年
31期
13-14
,共2页
普外科%细节护理%常规护理服务
普外科%細節護理%常規護理服務
보외과%세절호리%상규호리복무
general surgery%details of nursing%routine nursing service
目的：在护理安全的前提下提高服务质量和诚信，提升患者满意度。方法在普外科开展护理服务提升计划，在临床工作中改变服务意识，保证护理安全，提供优质、高效、全面的护理服务。结果优化医患关系，实现了无投诉、无纠纷、无差错等满意服务效果。结论我们充分认识到细节护理是有待完善的体系，可从多项细节入手加以改善；充分认识到细节在整个护理过程中的重要性，努力做好临床具体工作中的每个细节。
目的：在護理安全的前提下提高服務質量和誠信，提升患者滿意度。方法在普外科開展護理服務提升計劃，在臨床工作中改變服務意識，保證護理安全，提供優質、高效、全麵的護理服務。結果優化醫患關繫，實現瞭無投訴、無糾紛、無差錯等滿意服務效果。結論我們充分認識到細節護理是有待完善的體繫，可從多項細節入手加以改善；充分認識到細節在整箇護理過程中的重要性，努力做好臨床具體工作中的每箇細節。
목적：재호리안전적전제하제고복무질량화성신，제승환자만의도。방법재보외과개전호리복무제승계화，재림상공작중개변복무의식，보증호리안전，제공우질、고효、전면적호리복무。결과우화의환관계，실현료무투소、무규분、무차착등만의복무효과。결론아문충분인식도세절호리시유대완선적체계，가종다항세절입수가이개선；충분인식도세절재정개호리과정중적중요성，노력주호림상구체공작중적매개세절。
Objective to improve the service quality and good faith under the premise of the nursing security and improve patient satisfaction.Methods in general surgery, nursing service promotion plan was performed to change service consciousness in the clinical work, to ensure the safety of nursing care, and to provide high quality, efficient and comprehensive nursing care. Results By the optimization of the doctor-patient relationship, the satisfactory service with no complain, no dispute and no mistake was realized.Conclusion We fully understand that the detail of nursing is to be perfected from many details. also, we should fully realize the importance of the details in the whole nursing process and manage to do a good job in the details in the clinical work.
