CAJ | 학술논문

精细化管理作为一种现代科学的管理理念,最早在企业管理中得到广泛运用并取得显著成效.本文通过剖析精细化管理的内涵、意义和实质,阐述中山大学中山眼科中心白内障专科在缩短患者就医及检查时间、提高病床周转率、降低住院成本、保证医疗质量和安全等精细化管理的实践举措.提出了培养员工参与精细化管理、完善以流程为导向的精细化管理、加强数据分析和信息化建设等建议以推进精细化管理,提升医疗质量与安全,增强患者满意度.
정세화관리작위일충현대과학적관리이념,최조재기업관리중득도엄범운용병취득현저성효.본문통과부석정세화관리적내함、의의화실질,천술중산대학중산안과중심백내장전과재축단환자취의급검사시간、제고병상주전솔、강저주원성본、보증의료질량화안전등정세화관리적실천거조.제출료배양원공삼여정세화관리、완선이류정위도향적정세화관리、가강수거분석화신식화건설등건의이추진정세화관리,제승의료질량여안전,증강환자만의도.
As a modern management concept,refined management has been widely applied to enterprise management,with significant positive results received.This article illustrates the definition and significance of refined management,introduces the practice of refined hospital management in Cataract Department of Zhongshan Ophthalmic Center,Sun Yat-sen University,which leads to shorten hospital stay,simplified registration procedure,lower hospital costs,higher hospital turn-over rate,safe-guard the quality and safety of clinical service,improves hospital' s competiveness,pushes forward hospital reform and development.Refined management,which includes educating and training employees,implementing procedure-oriented management,enhancing data analysis and information system,should be widely applied to each procedure and segment of hospital management to improve overall safety and quality of clinical service.