CAJ | 학술논문

目的：采用品管圈护理管理提高普外科手术质量，改善患者的护理满意度。方法以品管圈护理管理为分界点，将160例普外科患者分为两组，观察组100例实施品管圈管理，对照组100例实施常规护理管理，比较两组的手术护理质量以及护理满意度。结果观察组在护理文书、消毒隔离、行为规范、手术室护理配合等护理质量方面的评分均高于对照组，有统计学意义（P＜0.05）。观察组的护理满意度高于对照组，有统计学意义（P＜0.05）。观察组护士的团队凝聚力，解决问题的能力、协调沟通能力高于对照组，有统计学意义（ P＜0.05）。结论品管圈护理管理能够有效增强护士的护理能力，改善护理质量，提高患者的满意度。
목적：채용품관권호리관리제고보외과수술질량，개선환자적호리만의도。방법이품관권호리관리위분계점，장160례보외과환자분위량조，관찰조100례실시품관권관리，대조조100례실시상규호리관리，비교량조적수술호리질량이급호리만의도。결과관찰조재호리문서、소독격리、행위규범、수술실호리배합등호리질량방면적평분균고우대조조，유통계학의의（P＜0.05）。관찰조적호리만의도고우대조조，유통계학의의（P＜0.05）。관찰조호사적단대응취력，해결문제적능력、협조구통능력고우대조조，유통계학의의（ P＜0.05）。결론품관권호리관리능구유효증강호사적호리능력，개선호리질량，제고환자적만의도。
Objective To use quality control circle nursing management operation to improve operation quality and nursing satis -faction of general surgery department patients.Methods A total of 160 patients of general surgery department were divided into two groups by quality control circlemanagement as the cut -off point , 100 cases in the observation group were given quality control circle management , 100 cases in the control group were given routine nursing management , two groups were compared with operation nursing quality and nursing satisfaction.Results Nursing quality scores in nursing document , disinfection and isolation , code of conduct , operation room nursing in the observation group were higher than those in the control group , with statistical significance ( P<0.05 ) .Nursing satisfaction in the observa-tion group was higher than that in the control group , with statistical significance ( P<0.05 ) .Nurses'team cohesion , problem solving abili-ty, communication and coordination ability in the observation group were higher han those in the control group , with statistical significance ( P<0.05 ) .Conclusions The QCC nursing management can effectively enhance the nursing ability of nurses , improve nursing quality and patient satisfaction.