CAJ | 학술논문

温州医科大学附属第一医院针对后勤服务所存在的服务量剧增、服务部门众多、服务模式欠规范、后勤服务信息化不足等主要问题，建立了医院后勤服务呼叫中心，统一对医院内部的后勤服务进行受理、派单，同时对各部门提供的服务进行跟踪、质控，并对各项服务的结果、质量、数量进行分析，提高了后勤人均服务量、服务及时率和完成率、服务对象满意度，降低了后勤服务成本，并为医院的后勤服务决策提供依据。
온주의과대학부속제일의원침대후근복무소존재적복무량극증、복무부문음다、복무모식흠규범、후근복무신식화불족등주요문제，건립료의원후근복무호규중심，통일대의원내부적후근복무진행수리、파단，동시대각부문제공적복무진행근종、질공，병대각항복무적결과、질량、수량진행분석，제고료후근인균복무량、복무급시솔화완성솔、복무대상만의도，강저료후근복무성본，병위의원적후근복무결책제공의거。
Facing with rapid increasing service amount, multi-department, de-normalization service mode and insufficient logistic informatization in Affiliated the First Hospital of Wenzhou Medical University, call center for hospital logistic service was set up to order handling, tracking, analyzing the quality and quantity of service. The call center of hospital logistics service had been raising per capita amount, timely rate and completed rate, satisfaction degree, reducing the cost of service and providing the basis for decision-making of hospital logistic service.