CAJ | 학술논문

从心理学视角分析医患矛盾产生的原因，探讨心理咨询技术在缓解医患矛盾中的运用，即运用“倾听”技术敲开患者心门；运用“共情”技术建立良好的沟通桥梁；运用“焦点解决咨询”技术缓解医患矛盾。尝试探寻一条通过熟悉运用心理咨询技术的第三方力量介入，从而提高患者对医患关系的满意度，最终达到医患关系和谐的目的。
종심이학시각분석의환모순산생적원인，탐토심리자순기술재완해의환모순중적운용，즉운용“경은”기술고개환자심문；운용“공정”기술건립량호적구통교량；운용“초점해결자순”기술완해의환모순。상시탐심일조통과숙실운용심리자순기술적제삼방역량개입，종이제고환자대의환관계적만의도，최종체도의환관계화해적목적。
Doctor patient contradiction is currently the focus of attention from all walks of life,and how to alleviate the doctor patient conflicts has become a problem to be solved.This paper,from the psychology angle of view,analyzes the causes of doctor patient contradiction,discusses the application of psychological consulta-tion technique to alleviate the doctor patient conflicts by means of“listening”technique to open patient’s men-tal door,by adopting the technique of“empathy”to build a “bridge”to communicate with patients,and by a-dopting “focus solving consultation”technique to alleviate the doctor patient conflicts so as to explore a third party intervention which is familiar to the application of psychological consultation technique to improve the sat-isfaction of patients in the doctor patient relationship,and in the end to achieve the aim of harmonizing the re-lationship between doctors and patients.