CAJ | 학술논문

云服务已经渗透到各行各业，如何保证其良性发展，如何让用户获得应有的服务质量成为摆在眼前的重要问题。服务等级协议作为一种服务提供商与用户之间协商并签订的一个具有法律约束力的合同，规定了在服务提供过程中双方所承担的商务条款，该协议的研究对云服务的健康持续发展有着重要意义。
운복무이경삼투도각행각업，여하보증기량성발전，여하양용호획득응유적복무질량성위파재안전적중요문제。복무등급협의작위일충복무제공상여용호지간협상병첨정적일개구유법률약속력적합동，규정료재복무제공과정중쌍방소승담적상무조관，해협의적연구대운복무적건강지속발전유착중요의의。
As been using in various industries, healthy development and user’s QoS (quality of service) assurance of cloud servic?es has become an important problem in front of us. Service Level Agreement(SLA)is a legally binding contract between cloud service provider and user, of which study has an important influence on health development of cloud service.