医学与哲学
醫學與哲學
의학여철학
MEDICINE AND PHILOSOPHY
2014年
23期
77-80
,共4页
医院管理%医药分开%患者满意度%患者负担
醫院管理%醫藥分開%患者滿意度%患者負擔
의원관리%의약분개%환자만의도%환자부담
hospital administration%drug and medical service separation%outpatient satisfaction%patients’ burden
通过对医药分开前后门诊量，患者负担监测，患者满意度调查问卷的分析，了解政策和措施对门诊工作及全院运行的影响，评估医药分开后患者的感受和政策落实效果。采用院内数据监测和问卷调查的方式进行调查研究，结果发现，相比试点前，政策落实后门诊量有所提高，患者负担明显下降，患者满意度提高，医院收入略有提高。表明试点后，患者总体满意度有所提升，患者经济负担下降。患者对医药分开政策接受程度较高，同时也反映门诊管理仍有改进空间。
通過對醫藥分開前後門診量，患者負擔鑑測，患者滿意度調查問捲的分析，瞭解政策和措施對門診工作及全院運行的影響，評估醫藥分開後患者的感受和政策落實效果。採用院內數據鑑測和問捲調查的方式進行調查研究，結果髮現，相比試點前，政策落實後門診量有所提高，患者負擔明顯下降，患者滿意度提高，醫院收入略有提高。錶明試點後，患者總體滿意度有所提升，患者經濟負擔下降。患者對醫藥分開政策接受程度較高，同時也反映門診管理仍有改進空間。
통과대의약분개전후문진량，환자부담감측，환자만의도조사문권적분석，료해정책화조시대문진공작급전원운행적영향，평고의약분개후환자적감수화정책락실효과。채용원내수거감측화문권조사적방식진행조사연구，결과발현，상비시점전，정책락실후문진량유소제고，환자부담명현하강，환자만의도제고，의원수입략유제고。표명시점후，환자총체만의도유소제승，환자경제부담하강。환자대의약분개정책접수정도교고，동시야반영문진관리잉유개진공간。
The article analyzed the impact of “drug and medical service separation” policy on outpatient experience and the effect of the policy on hospital administration .Random outpatient questionnaires before and after the policy implemented , and the data monitoring numbers of outpatient and patient’s economic burden were collected .The results showed that the outpatient satisfaction was higher after the implementation ,and the outpatients’ economic burden declined significantly , the numbers of outpatient and income of hospital both increased .The outpatient satisfaction improved significantly after the implementation of the policy ,which was attributed to distributing outpatients from their needs and reducing the medical expedition .The results also indicated the high degree acceptance of the policy .Meanwhile ,there were still deficiencies in outpatient department administration to be improved .
