CAJ | 학술논문

目前从公众认知水平的角度出发，评价灾害气象服务满意度的文献较少。该文创新性地提出了公众气象认知这一概念，以深圳市3029份公众气象安全认知度调查数据为例，采用结构方程模型，评估了公众认知、感知价值与灾害气象服务满意度之间的关系。研究发现，公众认知水平对灾害气象服务满意度的评价具有重要的影响。另外还发现：①深圳市公众对于气象服务总体评价良好，对台风期间的气象服务的满意度最高，而对气象预警信息获得的便捷性的满意度最低；②公众气象认知与灾害气象服务感知价值均显著影响公众对于灾害气象服务的满意度；③提高公众气象认知，可通过促进对气象服务价值的感知，进而提高公众的满意度。针对以上结论，给出了相应的政策建议。
목전종공음인지수평적각도출발，평개재해기상복무만의도적문헌교소。해문창신성지제출료공음기상인지저일개념，이심수시3029빈공음기상안전인지도조사수거위례，채용결구방정모형，평고료공음인지、감지개치여재해기상복무만의도지간적관계。연구발현，공음인지수평대재해기상복무만의도적평개구유중요적영향。령외환발현：①심수시공음대우기상복무총체평개량호，대태풍기간적기상복무적만의도최고，이대기상예경신식획득적편첩성적만의도최저；②공음기상인지여재해기상복무감지개치균현저영향공음대우재해기상복무적만의도；③제고공음기상인지，가통과촉진대기상복무개치적감지，진이제고공음적만의도。침대이상결론，급출료상응적정책건의。
Although studies on the evaluation of public satisfaction index are abundant,only a few have fo-cused on the relationship between public cognition and service satisfaction.An innovative concept on public meteor-ological cognition is proposed.Based on survey data from 3 029 Questionnaires on Public Cognition of Meteorologi-cal Security in Shenzhen,the relationship among public cognition,perceived value,and meteorological service sat-isfaction is evaluated by using a structural equation model (SEM).Research results demonstrated that:(1 )Public cognition can significantly affect the service satisfaction.(2 )Shenzhen residents are generally satisfied with the meteorological service,particularly during typhoon season.However,the residents are considerably dissatisfied with the availability of information on meteorological warnings.(3 )Both public meteorological cognition and per-ceived value of disaster meteorological services significantly affect public satisfaction.(4)The public meteorologi-cal cognition can be improved by increasing the perceived value of meteorological services,which enhances public satisfaction.Corresponding policy suggestions are provided with regard to these conclusions.