卫生经济研究
衛生經濟研究
위생경제연구
HEALTH ECONOMICS RESEARCH
2014年
11期
45-46,47
,共3页
患者感知价值%三甲医院%医患沟通
患者感知價值%三甲醫院%醫患溝通
환자감지개치%삼갑의원%의환구통
patient perceived value%three hospitals%doctor-patient communication
随机抽取了广州地区10家三甲医院进行问卷调查。结果显示，患者感知价值与预期价值有一定落差。对此，医院应切实采取重视医患有效沟通、改善医护人员态度、提供及时服务、形成良性互动的意见反馈机制、缩短患者就诊等候时间等措施来提升患者感知价值。
隨機抽取瞭廣州地區10傢三甲醫院進行問捲調查。結果顯示，患者感知價值與預期價值有一定落差。對此，醫院應切實採取重視醫患有效溝通、改善醫護人員態度、提供及時服務、形成良性互動的意見反饋機製、縮短患者就診等候時間等措施來提升患者感知價值。
수궤추취료엄주지구10가삼갑의원진행문권조사。결과현시，환자감지개치여예기개치유일정락차。대차，의원응절실채취중시의환유효구통、개선의호인원태도、제공급시복무、형성량성호동적의견반궤궤제、축단환자취진등후시간등조시래제승환자감지개치。
A random sample of 10 three hospitals in Guangzhou to carry out a questionnaire survey. The results show that patients perceived value and the expected value has a certain gap. In this regard,the hospital should carry out effectively communication between doctors and patients, improve attitudes of doctors and nurses,provide timely service,form a virtuous interaction feedback mechanism,and shorten patient waiting times for treatment and other measures to enhance patient perceived value.
