CAJ | 학술논문

目的：探讨预约挂号对病人候诊时间改变的影响。方法：将2012－2013年200627诊次根据就诊者是否预约分为预约组和非预约组，比较两组就诊人群的平均候诊时间，评价上海市某医联预约服务平台的实际效果。结果：预约组就诊者平均候诊时间显著低于非预约组，差异具有统计学意义（P＜0．01）；2013年预约组就诊者的比例显著增高，与2012年相比，差异具有统计学意义（P＜0．01）。结论：预约挂号是减少患者候诊时间的有效手段之一。
목적：탐토예약괘호대병인후진시간개변적영향。방법：장2012－2013년200627진차근거취진자시부예약분위예약조화비예약조，비교량조취진인군적평균후진시간，평개상해시모의련예약복무평태적실제효과。결과：예약조취진자평균후진시간현저저우비예약조，차이구유통계학의의（P＜0．01）；2013년예약조취진자적비례현저증고，여2012년상비，차이구유통계학의의（P＜0．01）。결론：예약괘호시감소환자후진시간적유효수단지일。
Objective:To discuss the effect of the appointment register on patient's waiting time. Methods:According to whether patients/visitors set up an appointment from 2012 to 2013, 200627 visits were divided into two groups:appointment group and non-appointment group. Average visiting time was compared between both groups, and actual results were evaluated of the medical alliance reservation services platform. Results:The average visiting time was shorter in the appointment group than in the non-appointment one, and the difference was statistically dif?ferent (P<0. 01);compared with 2012, the proportion of visitors significantly increased in the appointment group in 2013, and the difference was statistically different (P<0. 01). Conclusion:Appointment register is one of the most effective means of reducing the visiting time for pa?tients.