CAJ | 학술논문

目的：门诊传统流程由于其复杂性与环节繁冗而饱受患者诟病。文中评估移动互联网与数据挖掘技术对医院门诊流程的改善效果。方法通过采集南京军区南京总医院的患者实际排队叫号数据，提出和分析了患者平均就诊时间、平均问诊时间、问诊相对候诊时间比、医院滞留患者数量等评估患者门诊候诊医疗服务质量的量化指标，并根据该类指标的数据挖掘结果对借助移动互联网应用延伸医院排队叫号系统至患者智能手机终端的设计方案和实施效果进行预测。结果预测结果显示，患者候诊时间可减少42．31％；医院滞留人群可下降25．60％。结论该系统可在一定程度上缩短候诊时间、减少滞留数量、有效改善门诊流程，提升医疗资源利用率。
목적：문진전통류정유우기복잡성여배절번용이포수환자후병。문중평고이동호련망여수거알굴기술대의원문진류정적개선효과。방법통과채집남경군구남경총의원적환자실제배대규호수거，제출화분석료환자평균취진시간、평균문진시간、문진상대후진시간비、의원체류환자수량등평고환자문진후진의료복무질량적양화지표，병근거해류지표적수거알굴결과대차조이동호련망응용연신의원배대규호계통지환자지능수궤종단적설계방안화실시효과진행예측。결과예측결과현시，환자후진시간가감소42．31％；의원체류인군가하강25．60％。결론해계통가재일정정도상축단후진시간、감소체류수량、유효개선문진류정，제승의료자원이용솔。
Objective Traditional outpatient process has been blamed for its complexity and inconvenience .The ariticle was to evaluate the effects of incorporating mobile internet into our hospital's queuing system . Methods The outpatient queuing data of Nanjing General Hospital of Nanjing Military Region were collected .Four indexes are proposed to evaluate the quality of medical serv-ice in the hospital , including the average outpatient wait time , the average outpatient interview time , the ratio of interview time to wait time, and the number of outpatient stayers . Results These indexes predicted that approximately 38.08%of outpatients would ben-efit from the application of mobile internet to queuing service , the average outpatient wait time would reduce by 42.31% and that 25.60%of the outpatient stayers would decrease . Conclusion The system can shorten the wait time , decrease the number of stayers, improve the outpatient process and raise the utilization rate of medical resources .