陕西行政学院学报
陝西行政學院學報
협서행정학원학보
JOURNAL OF SHAANXI ADMINISTRATION SCHOOL
2015年
1期
27-32
,共6页
标准化%效率导向%公民导向%政府公共服务标准化
標準化%效率導嚮%公民導嚮%政府公共服務標準化
표준화%효솔도향%공민도향%정부공공복무표준화
standardization%efficiency-orientation%citizen-orientation%government’s public service standardization
当前推进我国政府公共服务标准化发展，需要打造价值导向的升级版，从效率导向转变为公民导向。与效率导向相比，公民导向更加侧重开放的、参与合作的服务方式和有效回应公民需求。从历史和比较的逻辑看，我国政府公共服务标准化实现由效率导向到公民导向的价值蜕变具有必然性。这种蜕变需要创新改革动力，推进配套改革，主要包括强化制度保障、建立激励约束机制、构建开放的参与机制、优化服务规范以及培育公民意识。
噹前推進我國政府公共服務標準化髮展，需要打造價值導嚮的升級版，從效率導嚮轉變為公民導嚮。與效率導嚮相比，公民導嚮更加側重開放的、參與閤作的服務方式和有效迴應公民需求。從歷史和比較的邏輯看，我國政府公共服務標準化實現由效率導嚮到公民導嚮的價值蛻變具有必然性。這種蛻變需要創新改革動力，推進配套改革，主要包括彊化製度保障、建立激勵約束機製、構建開放的參與機製、優化服務規範以及培育公民意識。
당전추진아국정부공공복무표준화발전，수요타조개치도향적승급판，종효솔도향전변위공민도향。여효솔도향상비，공민도향경가측중개방적、삼여합작적복무방식화유효회응공민수구。종역사화비교적라집간，아국정부공공복무표준화실현유효솔도향도공민도향적개치세변구유필연성。저충세변수요창신개혁동력，추진배투개혁，주요포괄강화제도보장、건립격려약속궤제、구건개방적삼여궤제、우화복무규범이급배육공민의식。
At present, to promote the development of Chinese government’s public service standardization, it is imperative to cre-ate version 2.0 of value orientation, making a transition from efficiency-orientation to citizen-orientation. Compared with the efficiency-orientation, citizen-orientation focuses more on the open ,participatory way of service delivery and effective responds to the needs of citi-zens. In a historical and comparative perspective, the transition from efficiency-orientation to citizen-orientation is inevitable for public service standardization of Chinese government. To realize the transition, it needs to renew reform momentum and promote supporting re-forms, including strengthening institutional safeguards, establishing incentive and restraint mechanisms, building open participatory mechanisms, optimizing service specifications and fostering citizen consciousness.
