CAJ | 학술논문

文章以案例方式分析知识管理理论应用于图书馆咨询业务工作实践，通过梳理参考咨询部分业务流程，贯彻知识管理理念、应用知识管理相关技术、合理组织人员等实施方法，达成如下目的：使咨询馆员实现对咨询知识的快速交流、共享和协作；将少数资深馆员的经验有效外化，并再内化为组织内其他人的个体知识；进而在知识管理的基础上累计数据创造新价值，以应对图书馆外部环境的快速发展以及人员变动。
문장이안례방식분석지식관리이론응용우도서관자순업무공작실천，통과소리삼고자순부분업무류정，관철지식관리이념、응용지식관리상관기술、합리조직인원등실시방법，체성여하목적：사자순관원실현대자순지식적쾌속교류、공향화협작；장소수자심관원적경험유효외화，병재내화위조직내기타인적개체지식；진이재지식관리적기출상루계수거창조신개치，이응대도서관외부배경적쾌속발전이급인원변동。
This article is about the knowledge management theory and methods implemented on the Reference Department of Beijing Normal University Library. The case implemented by combing the reference business processes, implementing knowledge management concepts, applying the knowledge management technologies, and organizing the staff rationally. The purpose of the study are as follows, to make librarians achieve rapid exchange of consulting knowledge sharing and collaboration, externalize minority senior librarian experience within the organization into other people's individual knowledge effectively, and to accumulate data to create new value on the basis of knowledge management in response to the rapidly changing external environment of the library.