CAJ | 학술논문

分析杭州市某城区“预约诊疗服务进社区”的优势和不足，结果显示：通过预约挂号平台预约上级医院的居民人数呈现逐渐上升的趋势，但预约成功后的爽约人数也不少，居民预约时在选择省级和市级医院上存在差异。建议加大宣传和引导，提高患者对预约诊疗服务的接受和信任程度，降低爽约率，同时从医疗资源分布和预约体系等方面加强建设，推广“预约诊疗服务进社区”工作。
분석항주시모성구“예약진료복무진사구”적우세화불족，결과현시：통과예약괘호평태예약상급의원적거민인수정현축점상승적추세，단예약성공후적상약인수야불소，거민예약시재선택성급화시급의원상존재차이。건의가대선전화인도，제고환자대예약진료복무적접수화신임정도，강저상약솔，동시종의료자원분포화예약체계등방면가강건설，추엄“예약진료복무진사구”공작。
Discuss the strengths and weaknesses of reservation treatment services into the community in a district of Hangzhou city.The results show that the number of residents by reservation platform show the tendency of rising, but the number of people miss a lot after successful booking, and reservation residents have different choice in the provincial and municipal hospitals. Proposal to increase publicity and guidance to improve the patient acceptance and trust on reservation treatment services, and reduce miss rate. Plus, it should strengthen the construction on health resources distribu tion and the reservation system, and promote the reservation treatment services into the community.