CAJ | 학술논문

针对新医改不断推进的新形势下，针对公立医院建设发展和医疗服务过程中，医院职工关注的热点、难点问题和医患矛盾，采用问卷调查、专家访谈、文献回顾和专题调研方法，对上海市4所规模相同的三级综合性医院进行相关调查，研究探索建立全覆盖舆情收集、反馈工作网络，为分析应对、化解突发舆情和群发事件，消除影响医院稳定的潜在隐患提供基础。
침대신의개불단추진적신형세하，침대공립의원건설발전화의료복무과정중，의원직공관주적열점、난점문제화의환모순，채용문권조사、전가방담、문헌회고화전제조연방법，대상해시4소규모상동적삼급종합성의원진행상관조사，연구탐색건립전복개여정수집、반궤공작망락，위분석응대、화해돌발여정화군발사건，소제영향의원은정적잠재은환제공기출。
Under the new situation of the new healthcare reform, according to the hot and difficult problems which public hospital staffs pay attention and hospital patient relationship, by the methods of questionnaire, expert interview, literature review and special investigation, 4 general tertiary hospitals were selected to have an investigation to give evidence for establishing all rounds coverage public opinion information collection and feedback net to deal with emergency public events and eliminate hidden risk.