CAJ | 학술논문

随着当前医学知识的不断普及与人民维权意识的不断增强，患者对于医院的要求越来越高，对于护理服务的质量要求也越来越高。在门诊采血护理过程中，由于门诊采血室人群比较密集，流动量比较大，并且人员的结构比较复杂，因此护理的工作量比较大，并且一些护理人员的不规范操作等造成护患之间的纠纷发生的概率也逐步增加，加上护患沟通不良是患者不满意等也是医疗纠纷发生的直接的相关因素。
수착당전의학지식적불단보급여인민유권의식적불단증강，환자대우의원적요구월래월고，대우호리복무적질량요구야월래월고。재문진채혈호리과정중，유우문진채혈실인군비교밀집，류동량비교대，병차인원적결구비교복잡，인차호리적공작량비교대，병차일사호리인원적불규범조작등조성호환지간적규분발생적개솔야축보증가，가상호환구통불량시환자불만의등야시의료규분발생적직접적상관인소。
With the growing popularity of current medical knowledge and the growing awareness of people's rights, patients increasingly high demand for hospitals, care for the quality requirements are also increasing. In outpatient care during blood collection, due to more intensive outpatient blood collection chamber crowd, liquidity than larger and more complex structure of personnel, so the workload of nursing is relatively large, and caused some of the nurses and other non-standard operation between nurses and patients probability dispute also gradually increase, coupled with poor communication between nurses and patients is directly related to patient factors, etc. are also not satisifed with the medical dispute occurred.