CAJ | 학술논문

目的：探析人性化管理在急诊护理中的应用效果。方法以人性化管理前后的2013年12月至2014年4月和2014年5月至2014年9月在本院急诊就诊的各200例患者为调查对象，采用自行设计的调查问卷，分析并比较改善前后急诊护理管理中患者的护理满意度。结果改善后患者对就诊环境满意度、服务态度满意度、急救水平满意度、健康教育满意度均明显高于改善前（P＜0.05）。结论急诊科实行人性化管理，有效地提高患者护理满意度，保证了护理质量与安全，值得临床推广应用。
목적：탐석인성화관리재급진호리중적응용효과。방법이인성화관리전후적2013년12월지2014년4월화2014년5월지2014년9월재본원급진취진적각200례환자위조사대상，채용자행설계적조사문권，분석병비교개선전후급진호리관리중환자적호리만의도。결과개선후환자대취진배경만의도、복무태도만의도、급구수평만의도、건강교육만의도균명현고우개선전（P＜0.05）。결론급진과실행인성화관리，유효지제고환자호리만의도，보증료호리질량여안전，치득림상추엄응용。
ObjectiveTo analyze the effect of the application of humanization management in emergency nursing.Method 200 participants of emergency patients were adopted conventional management from December 2013 to April 2014. 200 participants of emergency patients were adopted humanization management from May 2014 to September 2014. Satisfaction between the control group and the observation group was analyzed and compared using the self-designed questionnaire.Result After using humanization management, the environment satisfaction, nursing service satisfaction, satisfaction level of first aid, health education satisfaction were better than before. All comparative differences were statistically significant (P< 0.05).Conclusion As the application of humanization management in emergency nursing could effectively improve patient care satisfaction and ensure the quality of nursing care, it is worthy to be generalized and applied in the clinical practice.