基层医学论坛
基層醫學論罈
기층의학론단
PUBLIC MEDICAL FORUM MAGAZINE
2015年
5期
589-591
,共3页
儿科门诊%沟通技巧%多元化%患者满意度
兒科門診%溝通技巧%多元化%患者滿意度
인과문진%구통기교%다원화%환자만의도
Outpatient department of pediatrics%Communication skills%Diversification%The satisfaction of patients
目的：探讨多元化沟通技巧在儿科门诊的应用效果。方法采用多元化的沟通方式做好患儿及其家长的护理沟通工作，应用医院发放的满意度调查表评价患者的满意度，评判指标包括病房环境、仪表仪容、疾病相关知识、护理操作、健康教育，每项满分为10分，不满意为0分。结果观察组满意度为98.6%，对照组满意度为79.22%。结论多元化沟通技巧在儿科门诊实践中可显著提升患者满意度，值得应用推广。
目的：探討多元化溝通技巧在兒科門診的應用效果。方法採用多元化的溝通方式做好患兒及其傢長的護理溝通工作，應用醫院髮放的滿意度調查錶評價患者的滿意度，評判指標包括病房環境、儀錶儀容、疾病相關知識、護理操作、健康教育，每項滿分為10分，不滿意為0分。結果觀察組滿意度為98.6%，對照組滿意度為79.22%。結論多元化溝通技巧在兒科門診實踐中可顯著提升患者滿意度，值得應用推廣。
목적：탐토다원화구통기교재인과문진적응용효과。방법채용다원화적구통방식주호환인급기가장적호리구통공작，응용의원발방적만의도조사표평개환자적만의도，평판지표포괄병방배경、의표의용、질병상관지식、호리조작、건강교육，매항만분위10분，불만의위0분。결과관찰조만의도위98.6%，대조조만의도위79.22%。결론다원화구통기교재인과문진실천중가현저제승환자만의도，치득응용추엄。
Objective using multiple way to communicate to the nursing work of children and their parents. Methods and evaluation standards the use of hospital payment satisfaction questionnaire evaluation of patient satisfaction,evaluation indicators include the ward environment,grooming,disease related knowledge,nursing,health education,a total of five,each out of 10 points,0 points is not satisfied. Results the observation group satisfaction was 98.6%,the control group of satisfaction is 79.22%.Conclusion according to clinical comparative statistical data confirmed the significant role of diversified communication skills in clinical practice.
