中国医学创新
中國醫學創新
중국의학창신
MEDICAL INNOVATION OF CHINA
2014年
35期
109-112
,共4页
低年资护士%护患沟通%培训
低年資護士%護患溝通%培訓
저년자호사%호환구통%배훈
Low qualification nurses%Communication for nurses and patients%Training
目的：探讨ICU低年资护士在护患沟通方面存在的问题及提高途径，从而提高ICU低年资护士与患者或家属的沟通能力。方法：通过成立护患沟通能力评估及培训小组，对本科室共40名工作5年内注册护士在与患者及家属沟通过程中存在的问题进行评估，针对评估存在的问题，采用集中理论授课、技能演示、情景模拟进行培训，并定期进行考核。结果：低年资护士在相关专业知识、主动服务沟通意识、沟通能力有明显提高。结论：注重对低年资护士的沟通能力的评估，并采用多途径进行相关方面知识的培训，能大大提高低年资护士与患者及家属之间的良性沟通，促进和谐护患关系的发展，减少医疗纠纷。
目的：探討ICU低年資護士在護患溝通方麵存在的問題及提高途徑，從而提高ICU低年資護士與患者或傢屬的溝通能力。方法：通過成立護患溝通能力評估及培訓小組，對本科室共40名工作5年內註冊護士在與患者及傢屬溝通過程中存在的問題進行評估，針對評估存在的問題，採用集中理論授課、技能縯示、情景模擬進行培訓，併定期進行攷覈。結果：低年資護士在相關專業知識、主動服務溝通意識、溝通能力有明顯提高。結論：註重對低年資護士的溝通能力的評估，併採用多途徑進行相關方麵知識的培訓，能大大提高低年資護士與患者及傢屬之間的良性溝通，促進和諧護患關繫的髮展，減少醫療糾紛。
목적：탐토ICU저년자호사재호환구통방면존재적문제급제고도경，종이제고ICU저년자호사여환자혹가속적구통능력。방법：통과성립호환구통능력평고급배훈소조，대본과실공40명공작5년내주책호사재여환자급가속구통과정중존재적문제진행평고，침대평고존재적문제，채용집중이론수과、기능연시、정경모의진행배훈，병정기진행고핵。결과：저년자호사재상관전업지식、주동복무구통의식、구통능력유명현제고。결론：주중대저년자호사적구통능력적평고，병채용다도경진행상관방면지식적배훈，능대대제고저년자호사여환자급가속지간적량성구통，촉진화해호환관계적발전，감소의료규분。
Objective:To discuss problems of the ICU low qualification nurses in the communication of nurses and patients and improve the way,thereby improve ICU low qualification nurses communication skills with patients or their families.Method:The problems of 40 registered nurses who work five years in communicating with patients and their families in the process were evaluated,and established through communication capability assessment and training team. For the problems existing in the evaluation,used set theory teaching and skill demonstration,simulation training,and the results were assessed on a regular basis.Result:The consciousness of active service in related professional knowledge, communication,communication skills of the low qualification nurses had improved obviously.Conclusion:Pay attention to the evaluation of low qualification nurses’ communication ability,and adopt many ways related knowledge training,can greatly improve the low qualification benign communication between nurses and patients and their families,to promote the development of the harmonious relationship between nurses and patients,reduce medical disputes.
